Baker II - Dollywood Theme Park - Part Time Seasonal

Job Summary

This position is responsible for all activities related to the operation of a bakery, from ordering of raw materials to finished products associated with baked goods.

Summary of Major Duties & Responsibilities

• Produce and decorate high quality bakery items including: homemade breads, muffins, cookies, cakes, pies, danish, etc.
• Act as quality assurance inspector, ensuring food is of high quality
• Follow bakery production schedules to ensure the proper amount of product is on display at all times
• Provide guests with professional showmanship via observation window overlooking the production area of the bakery
• Follow preparation/food handling standards which ensure proper portion control
• Ensure all products are presented to guest in a visually appealing and appetizing manner
• Follows all procedures in regards to labeling, dating, and/or rotating standards including the usage of day dots, FIFO (First In First Out), etc.
• Follow proper procedures for inventory, portion control, ordering, scheduling, and maintaining work area cleanliness
• Maintain proper sanitation, scrub, sweeping, dishwashing, mopping, trash removal, etc.
• Hosts may be asked to work past their scheduled shift; on slower days Hosts may be sent home after 3 hours or called off for the day
• Be available and willing to work at different locations across the Dollywood Properties
• Follow all Authorized Operator Training Procedures
• Comply with state and local health department regulations as well as Culinary Services departmental policies
• Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests
• Know, understand, & enforce the use of the “Start Fresh” program when necessary
• Knowledgeable of proper cooking temperatures and hold times and is responsible for taking and recording food temperatures hourly
• Learn and understand the Culinary Services Check 5
• Hosts are expected to be able to answer guest questions concerning Park layout and menu item availability

Management reserves the right to change and/or add to these duties at any time

Personality / Attitude Requirements

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be willing to constantly improve
• Must have professional appearance with good personal hygiene
• Must promote and support a team environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must tolerate a fast-paced, hectic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Essential Functions Necessary To Perform Job Duties

• Able to display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Able to hear, see, and speak, read, and write in English
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions, retain information, and follow recipes
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays as necessary
• Able to tolerate a fast-paced, hectic environment, with flexibility to handle frequent changes in priorities
• Able to prioritize tasks
• Ability to move about in confined areas
• Able to stand, balance, kneel, stoop, and bend to maintain clean work environment and serve guests
• Ability to walk, sit, or stand for long/short periods of time
• Ability to see near and far to safely operate equipment and negotiate work environment
• Able to reach high and low to get supplies
• Able to have manual dexterity to do detailed work
• Able to make decisions by analyzing information allowing on-the-spot correction of guests concerns
• Ability to recall information
• Ability to hear directions and follow verbal instructions
• Ability to tolerate extreme heat, extreme cold, and humidity necessary to work in kitchens, walk-ins, freezers, climate changes, and work outdoors
• Ability to tolerate detergents and chemicals such as, but not limited to, dish liquids, bleach, Tide, degreaser, oven cleaner and other chemicals necessary to clean/sanitize equipment and environment
• Ability to work with others in a friendly, positive manner
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, holidays, and weekend shifts
• Must be able to lift 30 pounds with or without 2-person lift. 30+ pounds require a 2-person lift
• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
• Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
• Must comply with all Health Department, ServSafe, and Company regulations pertaining to safe food handling practices
• Ability to read/understand written instructions and company policies/procedures

• Must be at least 16 years of age
• High school diploma or equivalent
• Previous bakery experience preferred
• Must successfully complete a post-employment offer background check and drug screening