Assistant Manager

As an Assistant Store Manager (ASM) with America’s Thrift Stores (ATS) each day will be filled with challenging and exciting work where every day is different! ASMs are responsible for inspiring their team to live out ATS Mission and Values while upholding the company culture. ASMs are responsible for partnering with the General Manager (GM) to meet financial goals to generate the revenue and donations necessary to support the mission operations and community programs provided by ATS. ASMs should empower their team while creating an environment for personal and professional growth. The ASM must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and build community rapport with an emphasis on customer relations. Ultimately, you build your team: hiring, training, and developing team members. Supporting the mission is a complex job, but you will get a sense of fulfilment like no other. More importantly, you will get to be a part of a company that is committed to improving our local communities and charity partners!

Primary Job Duties

• Partners with GM to lead retail supervisors, processing supervisor and dock supervisor as they oversee their respective team members
• Interviews and hires candidates for employment with ATS and helps to identify and recommend employees with proven performance for advancement
• Monitors and trains employees within the designated period regarding their job duties and all aspects of their employment with ATS
• Coaches, counsels, and leads supervisors and team members with regards to the performance of their job duties and, when necessary, issues disciplinary actions such as written or oral discipline, or other remedial measures to employees
• Partners with Assets Protection (AP) team and/or Human Resources Business Partner (HRBP) to investigate incidents involving company property, equipment, and/or personnel. Must take appropriate action from the result of investigations conducted in partnership with the District Manager (DM)
• Regularly makes use of company reports to create and maintain sales floor layouts to maximize sales
• Exercises independent judgment in assigning daily job duties to supervisors and team members to achieve daily operational tasks
• Coordinates and ensures accuracy of deposits and change orders
• Notifies management immediately of any cash, register, and/or operating issues
• Partners with DM and HRBP to report any harassment or EEOC issues at the store
• Conducts onboarding and orientation and ensures that all documents are valid, complete, and accurate
• Oversees store operations, resources, and budgets for the location and ensures all goals are met or exceeded
• Creates an atmosphere of ongoing exceptional customer service to internal (team members, peers, other departments) and external customers (donors, customers, charity partners)
• Manages inventory levels of all merchandise categories and oversees all production levels and quality of merchandise to the sales floor to optimize revenue generation
• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws
• Responsible for presentation and merchandising standards on the sales floor
• Responsible for maintaining a safe environment for customers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
• Complies with and enforces company policies, standards, and values
• Any other duties as assigned
• At least 3 years of management experience in a retail, production, logistics, or processing environment
• Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.)
• Proficient with Microsoft Office Suite or related software
• A focus on maintaining and improving Standard Operating Procedures (SOP’s)
• Demonstrated capacity to embrace change and ambiguity
• Demonstrated decision making abilities
• Experience with hiring and developing staff
• Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results
• Excellent verbal and written communication as well as active listening skills
• Tactful interaction with peers, subordinates, vendors and customers preferred
• Able to conduct business with a high sense of urgency
• Ability to work with all levels of employees to identify and implement process improvements
• Ability to work both independently and collaboratively
• Excellent time management skills with the ability to assign and delegate tasks
• Excellent organizational skills and attention to detail
• Frequent lifting and/or carrying of up to 50 pounds. Prolonged walking, standing and frequent mobility are required. Stretching and bending to stock shelves or fill racks.
• Frequent exposure to dirt, dust, and other elements that come with processing secondhand items
• Must be able to lift up to 50 pounds, with the full range of motion including bending, lifting, and twisting, pulling, and pushing
• Must be able to pass a background check and drug screen