Assistant General Manager
- Full-Time
- Renton, WA
- MOD Pizza
- Posted 2 years ago – Accepting applications
Job Description
Summary
As a MOD Pizza Assistant General Manager, you directly impact the success of the MOD community by supporting the General Manager in executing store operations and leading the MOD Squad and Shift Leaders. You will work beside and watch over your MOD team in-order to build and maintain the MOD experience. Your objective is to live, guide, and demonstrate MOD Pizza's purpose in all interactions with Squad and Customers.
Key Responsibilities
We Engage & Inspire
We have GRIT, GENEROSITY, GRATITUDE & GROWTH
Connect with your GM! Be Passionate about the vision and be instilled with confidence
Share your knowledge with others to encourage and champion operational success
Celebrate store success with one another
We select and develop outstanding Squad members, All-Stars & Captains
Interview potential new Squad members, provide feedback to GM, and work with GM to understand future needs
After GM makes hiring decision, you coordinate onboarding and start a new Squad training as quickly as possible
Hone your skills on understanding how important it is that every Squad member represents the MOD brand
Recognize and help to develop leaders who are willing and able to succeed in their new role (Captains, All-Stars & Squad)
Connect meaningfully with the Squad, inspire with a vision, instill confidence, guide them to make each other better, and share what's going on in the store (weekly development of team with measured results)
Recognize the Squad for their achievements and show how they bring value to MOD
We train and lead every MOD Squad
Contribute to creation of a sustainable training system utilizing all of MOD's training resources
Model adherence to all food safety standards and procedures
In coordination with GM, provide timely, honest feedback to the Squad, All-Stars, and newly hired squad
Host great orientations, designate All-Stars, and facilitate cross-training
Pair Squad in training and All-Stars together with enough time to effectively train
Have continuous improvement mentoring moments with Squad (positive feedback on performance, opportunities for improvement, conflict resolution, having the tough conversations, and decisive decision making)
Engage the Squad, build their confidence, reduce turnover, & build in check points
We deliver an excellent customer experience
Work lunch, dinner and weekends to understand your business/customer trends/needs
Set the example of what an excellent, memorable customer experience looks like showing MOD style - 4Gs
Ensure the fundamentals of hospitality (Friendly, Attentive, Speed & Accuracy) are consistently executed throughout the day and week
Ensure every Squad member is living the 5 Core Beliefs and the 4 Gs (Grit, Growth, Generosity & Gratitude)
Mentor in the moment when standards are not being met and celebrate when they are!
Be encouraging of your team even when the seas are rough. Celebrate successes!
Support Squad with ensuring safe (food safety checks), delicious and consistent food quality
Conduct a mini Blue-Print daily (OLO, Food, Ops Make Line, Hospitality & Prep) when GM is not present
We lead a successful business
Follow all safety, security and cash handling modus operandi
Execute marketing tactics in store (i.e. fundraisers)
Lead the Squad to engage our customers in loyalty programs
Support the Captains with understanding and managing to labor model
Support the Squad with food, kitchen, and other costs through shrink management
Inventory management, purchasing, and ordering
Control other expenses
Help drive sales through engaged Squad which leads to excellent customer experiences and customer loyalty
Key Responsibilities continued
LEARN FROM THE GM IN PREPARATION FOR YOUR OWN POTENTIAL ROLE AS A GM
Sharpen your skills in performance management by learning from the GM, but not independently performing: Hiring, promotions, raises, terminations and creation and communication of weekly schedules
Basic Qualifications
Tenacious spirit for owning their own business
High School Diploma or GED
2+ years of dynamically responsible customer service experience in retail or restaurant environment
Preferred Qualifications
College Degree in Business or related field (may substitute for a portion of the required experience)
Strong communication skills and high level of accountability
At least 1 year of leadership experience
Physical Requirements
As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.
Working Conditions
Free meal each shift (50% off when dining with guests - off shift)
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.
COMMUNITY
Giving back is part of the MOD culture.
Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.
Bridge Fund
We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.
Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Marketing Manager, Performance Management, Kitchen, Marketing, Human Resources, Hospitality
Apply to this Job
As a MOD Pizza Assistant General Manager, you directly impact the success of the MOD community by supporting the General Manager in executing store operations and leading the MOD Squad and Shift Leaders. You will work beside and watch over your MOD team in-order to build and maintain the MOD experience. Your objective is to live, guide, and demonstrate MOD Pizza's purpose in all interactions with Squad and Customers.
Key Responsibilities
We Engage & Inspire
We have GRIT, GENEROSITY, GRATITUDE & GROWTH
Connect with your GM! Be Passionate about the vision and be instilled with confidence
Share your knowledge with others to encourage and champion operational success
Celebrate store success with one another
We select and develop outstanding Squad members, All-Stars & Captains
Interview potential new Squad members, provide feedback to GM, and work with GM to understand future needs
After GM makes hiring decision, you coordinate onboarding and start a new Squad training as quickly as possible
Hone your skills on understanding how important it is that every Squad member represents the MOD brand
Recognize and help to develop leaders who are willing and able to succeed in their new role (Captains, All-Stars & Squad)
Connect meaningfully with the Squad, inspire with a vision, instill confidence, guide them to make each other better, and share what's going on in the store (weekly development of team with measured results)
Recognize the Squad for their achievements and show how they bring value to MOD
We train and lead every MOD Squad
Contribute to creation of a sustainable training system utilizing all of MOD's training resources
Model adherence to all food safety standards and procedures
In coordination with GM, provide timely, honest feedback to the Squad, All-Stars, and newly hired squad
Host great orientations, designate All-Stars, and facilitate cross-training
Pair Squad in training and All-Stars together with enough time to effectively train
Have continuous improvement mentoring moments with Squad (positive feedback on performance, opportunities for improvement, conflict resolution, having the tough conversations, and decisive decision making)
Engage the Squad, build their confidence, reduce turnover, & build in check points
We deliver an excellent customer experience
Work lunch, dinner and weekends to understand your business/customer trends/needs
Set the example of what an excellent, memorable customer experience looks like showing MOD style - 4Gs
Ensure the fundamentals of hospitality (Friendly, Attentive, Speed & Accuracy) are consistently executed throughout the day and week
Ensure every Squad member is living the 5 Core Beliefs and the 4 Gs (Grit, Growth, Generosity & Gratitude)
Mentor in the moment when standards are not being met and celebrate when they are!
Be encouraging of your team even when the seas are rough. Celebrate successes!
Support Squad with ensuring safe (food safety checks), delicious and consistent food quality
Conduct a mini Blue-Print daily (OLO, Food, Ops Make Line, Hospitality & Prep) when GM is not present
We lead a successful business
Follow all safety, security and cash handling modus operandi
Execute marketing tactics in store (i.e. fundraisers)
Lead the Squad to engage our customers in loyalty programs
Support the Captains with understanding and managing to labor model
Support the Squad with food, kitchen, and other costs through shrink management
Inventory management, purchasing, and ordering
Control other expenses
Help drive sales through engaged Squad which leads to excellent customer experiences and customer loyalty
Key Responsibilities continued
LEARN FROM THE GM IN PREPARATION FOR YOUR OWN POTENTIAL ROLE AS A GM
Sharpen your skills in performance management by learning from the GM, but not independently performing: Hiring, promotions, raises, terminations and creation and communication of weekly schedules
Basic Qualifications
Tenacious spirit for owning their own business
High School Diploma or GED
2+ years of dynamically responsible customer service experience in retail or restaurant environment
Preferred Qualifications
College Degree in Business or related field (may substitute for a portion of the required experience)
Strong communication skills and high level of accountability
At least 1 year of leadership experience
Physical Requirements
As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.
Working Conditions
- High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)
- May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
- Will work near moving or mechanical parts
- Varying schedule to include evenings, holidays and extended hours as business dictates
- Must be authorized to work in the United States
Free meal each shift (50% off when dining with guests - off shift)
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.
COMMUNITY
Giving back is part of the MOD culture.
Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.
Bridge Fund
We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.
Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Marketing Manager, Performance Management, Kitchen, Marketing, Human Resources, Hospitality