Assistant General Manager

Assistant General Manager

First Transit is seeking an Assistant General Manager who is a subject matter expert in paratransit. This position assists the General Manager in supervising daily operations in Orange County, California. The Assistant General Manager monitors employee performance, identifies safety issues, and addresses operational needs. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!

First Transit is proud to offer:

• Tremendous career advancement opportunities due to a strong presence across North America.
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
• A great work environment.

Our Assistant General Managers are responsible for:

• Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
• Assists the General Manager in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state compliance, accounts receivable and accounts payable, recruitment and hiring of location employees.
• Ensures drivers have the daily documentation necessary to complete their routes. Ensures completed charter documentation for processing. Coordinates field trips by the assignment of personnel and vehicles. Ensures vehicles dispatched are in proper working condition and daily DVI (pre and post trip) forms have been submitted.
• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch or Scheduling team.
• Develops manpower requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions.
• Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations
• Completes necessary daily and/or weekly reports for company and customer
• Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations related functions
• Performs all other duties as assigned and may assist with other areas based on location needs

To be an Assistant General Manager, you'll need:

• 5 years of supervisory experience in public transportation and a minimum of three years of of management experience in ADA paratransit services.
• Bachelors degree preferred
• Proficient in call center operations, dispatching operations, and Trapeze Software (preferably certified or willing to obtain a Trapeze certification)
• Proven ability to multi-task

First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada, and Puerto Rico. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.

DNP