Appointment Scheduler - Bi-Lingual (Spanish)

Job Description

Appointment Scheduler

POSITION: Appointment Scheduler

REPORTS TO: Chief Operations Officer

HOURS: 8:00 a.m. – 5:00 p.m.

General duties: This position’s duties include answering incoming calls and schedules patient appointments in an efficient and timely manner. Clerical duties and other duties are assigned by the Chief Operations Officer according to policies and procedures and the mission of Louisiana Women’s Healthcare.

Job responsibilities:

• Receive incoming calls and schedule or reschedule appointment(s).
• Verifies validity of patient account according to established procedures.
• Verifies and/or updates patient demographics and updates current insurance carrier.
• Maintain appropriate records for physician schedules
• Offers mammogram services to all patients meeting the practices policy and procedures.
• Advises patient of payment responsibilities.
• Performs other work-related duties as required.

Knowledge:

Knowledge of company policies and procedures related to the Appointment Scheduler’s operations.

Knowledge of HIPAA compliance

Knowledge of customer service principles and techniques

Skills:

Speak and communicate fluently in English and Spanish.

Skilled in preforming duties in a pleasant and expeditious manner.

Communication – Speak with confidence and proper English and grammar.

Customer service – Provide a positive experience for the patient.

Personable – have a pleasant personality.

Abilities:

Ability to read, understand and follow oral and written policies and regulations.

Ability to respond to stressful/emergency situations in a calm effective manner.

Ability to communicate clearly and concisely.

Ability to learn EMR Software

Environmental/Working Conditions:

Normal office environment.

Must be able to do prolonged sitting.

Must be able to work independent and as a team player.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

JOB REQUIREMENTS:

Education and Background:

Previous experience in Appointment Scheduling in the private physician setting, preferably OB/GYN office or Family Practice. Computer literacy required.

Temperament:

Prefers detail-oriented work. Team player mentality.

Physical Requirements:

Manual dexterity for data entry on the computer. Ability to speak in a clearly understandable manner. Requires sitting a with normal office environment.

Office Citizenship Expectations

• Maintains appropriate, professional conduct and appearance at all times; follow office dress code consistently.
• Completes work in an established time frame; seeks appropriate tasks when primary tasks are completed or pace is slow.
• Demonstrates willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow employees.
• Demonstrates adaptability to expanded roles of the organization and changing environment.
• Consistently arrives at work on time and completes all tasks.
• When not in the office, arranges for coverage, or requests assistance to ensure assigned work is completed.
• Maintains work area in a professional, neat manner.

JOB STATUS:

This is a full time, non-exempt position.