Appointment Center Specialist

• Groundworks®, headquartered in Virginia Beach, VA, is the nation’s leading and fastest-growing foundation and water management solutions company. Groundworks Companies provide residential foundation and water management solutions including, foundation repair, basement waterproofing, crawl space repair and encapsulation, plumbing, gutters installation, & concrete lifting services. Since 1975, the combined companies have helped nearly 1.5 million homeowners protect and repair their most valuable asset, their home. Groundworks operates over 40 offices and has been named numerous times to the Inc. 5000 Fastest Growing Companies, BBB integrity award, and Best Places to Work.

Appointment Center Specialists answer customer calls within a busy call-center environment, inputs customer data into software, and schedules free inspections. This role is of great importance in creating a positive first impression for Groundworks and customers.

What we provide for our employees:

• Bi-weekly bonus structure
• Unlimited earning potential in a professional work environment
• Long-term employment opportunities
• Full-time & Part-time positions
• Advanced leadership opportunities
• Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.

Job Responsibilities:

• Answer inbound calls and make warm outbound calls using an automated dialer. All calls are warm, no cold calling!
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Schedule advertised Free Inspection and Estimate appointments
• Guide incoming prospective clients to meet with our Certified Field Inspectors
• Performs customer follow ups with a variety of information
• Maintains Customer Information
• All other duties as necessary

• Good phone skills and a competitive nature
• Our ideal candidate must be friendly and upbeat
• Must be competitive, motivated, and sales-oriented
• Must be comfortable using computers & talking to customers over the phone

Groundworks is the nation's fastest-growing foundation repair company and a recognized leader in our field. We win every day by being the best at being better. We seek only the most hard-working and dedicated people to join our team. If you are a leader, seek to grow every day both personally and professionally, and are humble, hungry and ready to grind, you are a perfect candidate for our position. Contact our recruiter now and let's start a conversation about your future with our team.

All your information will be kept confidential according to EEO guidelines.

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