Administrative Specialist II

Salary Grade: GN07 Salary Range: $32,703 - $51,904

The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! This position is now located at the DMV Rocky Mount.

This position serves as the Administrative Assistant to the Deputy Commissioner. This position requires contact with the public via telephone, Contact Us, email, mail and in person concerning DMV issues. Provides customers with accurate information, some may contain confidential information. Answer general questions regarding DMV policies and procedures. This position must obtain the necessary information from customers in order to provide the appropriate response and to be able to direct them to the appropriate personnel in order to provide excellent customer service. This position schedules meetings for the Deputy Commissioner, and contacts management to request information on behalf of the Commissioner and customers. This position drafts form letters for the approval of the supervisor and may create new letters or memos for the Commissioner and Deputy Commissioner. It also composes responses to citizens and legislators. This position will create a filing system and maintain files in Deputy Commissioner’s Office, some of which contain confidential information including but not limited to DMV generated memos, meeting notes and agendas, investigation reports, legislative and Bill information, memos and letters from the DOT Secretary, the Governor, etc. In addition, this position will also assist with confidential personnel actions, order office supplies, maintain all office equipment, enter all travel reimbursements, and assist with any daily budgetary needs.

Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following:

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  Demonstrated knowledge of the principles and practices of business administration as applied to government programs.
• Demonstrated knowledge of office procedures, practices, and equipment.
• Demonstrated ability to initiate and implement administrative programs and procedures, and to evaluate their effectiveness.
• Demonstrated ability to exercise judgment and discretion in establishing, applying, and interpreting a wide range of administrative policies and procedures.
• Demonstrated ability to plan, assign, and supervise the work of subordinate employees, and to establish and maintain effective working relationships with agency personnel, officials, and the public.

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.