Administrative Dispatcher

ARE YOU LOOKING FOR A CAREER THAT MAKES A DIFFERENCE?

Jenkins Restorations specializes in the repair, reconstruction, and restoration of properties damaged by water, fire, storms, vandalism or burglary. Jenkins started 40 years ago as a family business and we have over 20 office locations. We’re expanding rapidly; now is a great time to join our team!

Jenkins mission is simple: We restore property and people’s lives with a servant’s heart. We believe that as a business we can be successful without sacrificing the core values of honesty, integrity, understanding and trust.

Job Summary:

The person in this role will handle a variety of branch-specific tasks along with some tasks that benefit the company as a whole. Tasks will include, but not limited to, answering incoming phone calls, relaying messages, ordering supplies, and check to process. This person must keep open & continuous communication with branch/company employees, managers, etc. This position reports to a local branch manager.

PSS ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties will include, but are not limited to:

• Promptly answer incoming calls through the call flow program with the highest level of customer service.
• Transfer calls from incoming clients, Third Party Administrators & adjusters to the appropriate project manager or department.
• When answering phones, accept/decline “call-in” requests per current company process/guidelines
• Enter job assignments into the company’s database
• Dispatch assignments and direct sale leads to the emergency service personnel to ensure contact is made in an expedited fashion
• Update external databases promptly as to ensure the company stays in compliance
• Audit the database to ensure correct data is making its way into the system

QUALIFICATIONS:

• Hours required: 10am-6:30pm or 12:00pm-8:30pm
• Six months to one-year related customer service experience
• Must have a pleasant and friendly mannerism in the office and contact with customers on the telephone.
• Knowledge of database, Internet, spreadsheet, and word processing software.

BENEFITS:

• Industry Leading Compensation
• Health, Dental and Vision Plans
• Employee stock options (ESOP)
• Tuition Reimbursement Plan
• Retirement Plans

THANK YOU

Thank you for your interest in working with Jenkins Restorations, a leader in the restoration industry since 1975. If your resume is selected, you will be contacted via email with further information on how to proceed with the hiring process.

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Administrative Support: 2 years (Required)
• Project Support: 2 years (Required)

Work Location:

• Fully Remote

This Company Describes Its Culture as:

• Team-oriented -- cooperative and collaborative
• People-oriented -- supportive and fairness-focused
• Detail-oriented -- quality and precision-focused

Company's website:

• www.jenkinsrestorations.com

Work Remotely:

• Yes