Administrative Coordinator I - EVV

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in more than 16 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Dream of a job that makes a difference? We did too. Find yours below.

Company: Consumer Direct Care Network

Position: Administrative Coordinator I - EVV

Schedule: Full-time

Location: Albuquerque, NM

*For consideration of employment, please include a resume. *

POSITION OVERVIEW

Consumer Direct Care Network is seeking an Administrative Coordinator to work in an office located Albuquerque. The Administrative Coordinator will be providing administrative assistance with our Electronic Visit Verification (EVV) portion of our Personal Care Services (PCS) program as well as back office administrative tasks.

In the Consumer Direct Care Network our employees are committed, dependable, professional and accountable. We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support. Come join our team and be a part of a rewarding career helping others!

WHAT YOU WILL DO

• Reconcile and track the location and status of all MCO issued tablets statewide
• Monitor service interruptions and work with the third-party hardware distributor and AuthentiCare Support to resolve tech issues in a timely manner
• Tracking the stipends for smartphones and sending report once a month to billing
• Assisting with running the monthly Medicaid Eligibility
• Assist both walk-ins and phone calls from members and/or attendants to understand, resolve, and escalate as needed phone and application clock in and out issues
• Researching and resolving issues with EVV time in internal applications
• Answer inbound calls and route to appropriate staff
• Assisting in back office administrative tasks such as filing, scanning to electronic files, covering front desk breaks
• All other duties as assigned

QUALIFICATIONS

• High School
• Customer Service experience preferred
• Word, Excel proficient
• Multi-tasking
• Bilingual a plus, but not required
• Must be able to successfully pass a background screening

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based in our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• Benefits for all employees
• Rewarding career helping others
• Fun and engaging work environment built on team unity
• Paid Time Off for the things you love to do
• Holiday and Sick Time available
• Retirement planning
• Professional training to help advance your skills for career development
• Job satisfaction knowing you make a difference in the work you do and lives we serve
  

*Benefits may vary depending on employment status*

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 16 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries is an Equal Opportunity Employer and drug-free workplace.

For additional information about any of the jobs posted, help applying, or for other employment questions please contact us at InfoJobs@consumerdirectcare.com.