Account Services Representative

Overview: Be a part of the team that develops and manages the best Class A communities in the Midwest! Richdale Apartments, a family owned and operated company which has continued growth since 1918, is hiring for an Account Services Representative. As a leader in the national owner / developer industry of luxury multi-family communities and commercial properties, we strive to cultivate a fun, productive, and exciting work environment where hard work is recognized and rewarded. Teamwork is at the core of our culture, and we are always seeking talented individuals to join our winning team! If you are a team player and a top performer, this very well could be the place for you. Apply today!
Responsibilities:

• Provide superior customer service for our current residents by resolving unpaid balances and enforcing compliance on lease agreements
• Work with current residents in-person, via phone, and written correspondence to research and resolve discrepancies on their account
• Maintain client confidence and protect operations by keeping information confidential
• Make adjustments to accounts as needed

Full-time hours are: Monday - Friday

Monday – Thursday (2 days from 9am to 6pm and 2 days from 11am to 8pm)

Friday 9am - 6pm with alternating Saturdays

Qualifications:

• Good understanding of balance sheet accounting and general ledger entries required
• 2 years of customer service dispute resolution experience
• Excellent verbal and written communication skills
• High attention to detail and ability to multitask and problem solve
• Proficient with Microsoft Office suite of products
• Previous work history in banking or credit card disputes a plus