Account Resolution Specialist (*Remote-Must Live Within WNY Area)

Connecting People with Solutions! It's what we do. Since 1989!

Join our financially rewarding team today! Currently seeking Account Resolution Specialist to work from home! Must be in the WNY area!

Support, Respect, Communication, Good Values, and Friendships = Our Team< Our Goal!

ACI has been thriving here in WNY since 1989. We are a highly regarded financial services call center that performs debt recovery and customer service with strict compliance and integrity.

Our success is driven by the talented, motivated people who join our team. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless!

WHAT WE ARE:

We provide debt recovery solutions for consumers with various types of financial obligations in a compliant FDCPA environment. We work for the lending institutions that grant credit to the consumer/customer. We focus on the success of our associates! We also earned a AAA rating with the Better Business Bureau because of how we conduct our business!

WHAT WE ARE NOT:

We are NOT a company that purchases debt.

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Account Resolution Specialist:

The Account Resolution Specialist (ARS) is responsible for handling inbound/outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account.

It is imperative that our associates work within federal, state and client guidelines/laws. Our team utilizes various computer systems to access customer information, update information, as verified, accept payments and service the customer with any questions or issues that they may have.

WHAT SETS ACI APART?

• At ACI we utilize an extensive training program for every Specialist, which includes classroom instruction, live skip tracing, and one-on-one sessions with the Operation Supervisors and Compliance department. We will provide all new hires with the equipment needed to WFH!
• Supportive and Experienced Management Team devoted to your success
• Competitive wage based on experience described in minimum skill set
• An uncapped monthly bonus opportunity
• Comprehensive benefits package including: 3 medical plans (Blue Cross/Blue Shield) to choose from, dental, vision, 401K with employer match.
• GENEROUS paid vacation time at (6) six months, sick time, paid holidays, life insurance and disability plan options
• STABILITY of a company that’s been in business since 1989
• Growth opportunities- We are always looking for future leaders
• Great schedule- NO weekends, NO late nights (see schedule below)
• Work-Life Balance is the key to happy employees
• REMOTE work from home, as well as some travel to the office for training, meetings, department needs, IT equipment assistance, etc. as needed

Schedule/Hours - Flexible for YOUR LIFE:

Full time, 37.5 - hours per week nonexempt position

Primarily day shifts- Day shifts normally start between 8am - 9am

We do require you build the following shifts into your schedule:

1 night per week until 8pm (Mon OR Tues- you choose)
1 night per week until 6pm (Weds OR Thurs- you choose)
1 Friday night per month until 5pm
1 Friday night per month until 8pm

Minimum Requirements: (*You must possess the following to be considered)

• High School diploma or GED required
• Minimum (1) one year of proven experience in customer service, * Will consider previous experience from a banking, sales, call center, restaurant or other customer service-related position if you have steady work history
• Intermediate computer and keyboard skills (ability to use video conferencing technology for training: zoom)
• Must pass client clearance requirements, up to and including, background checks and drug test
• Ability to meet client scheduling requirements
• Must be dependable- steady employment with no unexplainable gaps
• Reliable internet connection with the ability to connect company provided equipment to a router is required *we will verify upload/download speeds
• Home office space must be quiet and distraction free- No exceptions
• Must have reliable transportation to attend orientation, and as needed presence in the office for various meetings, training, or equipment needs

*If hired, you must complete required training, including but not limited to annual certifications in accordance with client requirements and FDCPA laws and regulations.

Physical / Mental Requirements:

• Home office space must be quiet and distraction free
• Must be able to work with IT representatives to troubleshoot connectivity issues - This includes physically coming into the office as needed.
• Ability to speak proper English grammar and use proper telephone customer service etiquette
• Close vision required (clear vision on 15 inch or larger computer monitors for long periods of time)

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirement.

EOE

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance
• Work from home

Physical Setting:

• Call center

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Interviews via Zoom. Only one day of in-office orientation- zoom training to follow

Application Question(s):

• Who is your internet provider?
• I can accommodate getting to/from the corporate office if/when needed? _______
• I have a home office space that is distraction free and quiet? _____
• Have you previously worked at American Coradius International, LLC. (ACI)? yes _____ when? ______ No I have not _______
• My internet speed is: Upload ________ Download: __________ *Google "check my home internet speed to obtain speed"

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• zoom: 1 year (Required)

Work Location: Remote