Account Manager, Mid Market

As our Account Manager, you will work with our mid-market employer clients to maintain exemplary service for the life of their account. You are responsible for implementing and servicing the mid-sized employer segment building client loyalty and satisfaction.
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What you’ll do…*

• Establish, cultivate, and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor
• Build relationships with consultants and brokers, recognizing the value they bring to our customers
• Create the strategic retention and growth plan for each assigned client
• Successfully manage upsells of new product lines and renewals of current clients
• Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
• Responsible for value delivery to customer including plan performance, account management and service results
• Meet with clients semi-annually or quarterly or more often as necessary
• Prepare, host and follow-up an annual planning session with the customer
• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer

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About you…*

• 7+ years of experience within the employer benefits or insurance industries
• Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
• Excellent negotiation, collaboration, and listening skills
• Excellent messaging, positioning and presentation of information for client impact
• Unparalleled project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal
• Strong business and financial acumen; strong problem-solving, judgment and analytic skills
• Ability to work under pressure and prioritize responsibilities
• Prior success in a fast-growing organization
• Must be based in California, Washington, Texas, or Central U.S.

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About Progyny: *
Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.

Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey.
Come join a company that’s been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.
Our perks:

• Family friendly benefits:
• Paid maternity and paternity
• Fertility benefits (including egg freezing and IVF)
• Emergency childcare program
• Parent’s group
• Health, dental, vision and life insurance options for employees and family
• Paid vacation and summer flex time
• Company equity
• Bonus program
• 401K Match
• Monday breakfasts/ Friday lunches/ healthy snacks
• Company social events
• Sit/ stand desks

Progyny is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job Type: Full-time

Work Location: Multiple Locations