Account Manager 4

• Drive customer success by enabling PG and Sales strategies that meet revenue, GM%, MS, and other objectives.
• Support new technology product selections and business opportunities, together with Account Director, Account Technologist/Field Process Engineer, Product Group and Process Engineering
• Identify business opportunities, by understating Lam process/technology capabilities and customer requirements
• Together with Account Director, analyze new product and upgrade opportunities, prepare strategies, and negotiate deals with customer commercial and technical team(s)
• Define package(s) based on performance data, customer priorities, that best fit Lam product offerings
• Define and gain Beta/Evaluation systems and hardware agreements, together with Product Group
• Ensure Beta test success criteria and test plan agreement, support alignment, acceptance, and closure
• Meet forecast accuracy per annual goals/targets (revenue and target pricing)
• Align forecast for owned product(s) within Lam SAP/CRM systems, adjusting for changes in plans and/or revenue
• Regular forecast reviews with Sales & Bus. Ops, align on short shipment/BKO’s with customer & install team
• Accountable for quote accuracy, pricing, T&C’s

• Bachelors of Science with >12 years Experience

• Customer persuasion, empathy, appropriate use of data, preparation
• Negotiation preparation, alignment, conviction
• Customer management
• Initiative and perseverance, owns problems, overcomes inertia (internal to Lam and customer facing)
• Time and priority management
• Able to engage at manager/director/GM/VP level communication, presence, experience
• Creative and able to leverage cross-functional, matrixed resources to solve complex problems
• Sales and customer relationship management skills
• Gather, analyze, and interpret data (Lam and customer data sources)
• Understanding of basic statistics, mathematics, wafer fab equipment, semiconductor process technologies
• Wafer fab equipment product and competitive knowledge

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.