Access Center Triage RN

Job Summary:
Provides triage telephone service to ensure prompt identification of patients with high-risk conditions. Provides telephonic triage in order to assist callers in determining the most appropriate level of care. Facilitates care coordinator and virtual monitoring services within identified business areas and follows workflows, utilizes protocols, and engages resources to provide supportive service to patients and customers.

Education - Required:

• Associate's Degree in Nursing

Education - Preferred:

• Bachelor's Degree in Nursing (BSN)

Experience - Required:

• 5 years experience in clinical acute care nursing and
• 2 years previous hospital experience

Experience - Preferred:

• 2 years ED experience and/or Urgent Care and
• 1 year Medical Practice experience

Knowledge, Skills, and Abilities - Required:

• Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance.
• Flexibility to perform a variety of related and unrelated tasks throughout the day and work in a fast paced environment.
• Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention.
• Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols.
• Must exercise judgement in dealing with sensitive, confidential information.
• Skill in making triage decisions and responding quickly and calmly in emergency situations.

Licensure - Required:

• Registered Nurse

Certifications - Required:

• CPR - Cardiopulmonary Resuscitation

Location: Lehigh Valley Health Network · RN Triage/Hlthcare Navigation
Schedule: Part Time 10 hours per week, Evening Shift, 5P-7P M-F