WYN - Customer Care Specialist Details

WYN - Customer Care Specialist

Daifuku - Bolingbrook, IL

Employment Type : Full-Time

Overview: Single point of contact for select anchor accounts for all aftermarket issues. Candidate will handle all requests and inquiries received by customer. Will also proactively communicate with customer on major open items. Responsible for building a network of contacts within the Anchor Account(s) to further enhance the relationship with Wynright. Will be responsible for the day-to-day communication, management, and the rapid resolution of requests.Responsibilities:

• Communication and Organization
  • Communication w/ customer directly
  • Organizing internal resources to meet customer needs
    • Ensuring established timelines are maintained
    • Calling internal / external meetings as required
• SPL Management- Work with internal /external resources to ship orders complete/expedite back ordered line items. Communicating all updates and providing all paperwork to appropriate site contact.
• KPI development & management
  • How do we measure and prove that we are meeting / exceeding customer expectations?
• Presentation and Training ability.
  • Presenting dashboard-like information to customer stakeholders
  • Leading customer meetings regarding aftermarket items
    • Championing any follow-up actions

Qualifications: Any combination of training and experience, which would provide the required knowledge, skills, and abilities, is qualifying.
Mechanical experience a plus but not required
EOE Minorities/Women/Disabled/Veterans Federal Contractor If you need assistance applying to an open position online, please email Careers@Wynright.com.Additional Responsibilities: 1)Communication & presentation (PPT) 2)Analytical (Excel, including pivot tables and cross-referencing using vlookup(); Power BI preferred) 3)Ability to navigate all Wynright internal systems (ROI, PENTA, Wynparts.com storefront / Admin) 4)Proactive approach, with both follow-up and follow-through (to resolution) on issues 5)Constantly looking for ways Wynright can provide a better customer experience with greater “ease of doing business” 6)Go-getter that continuously looks for ways to improve customer relationships 7)Willingness to travel occasionally to familiarize customers with aftermarket processes