Lily Bird is hiring a part-time Picker Packer to join our team.
About Lily Bird
Lily Bird provides a subscription box service for midlife women for products they don’t want to buy in the store. We are currently focused on products for bladder leaks. 1 in 3 women experience bladder leaks but only 1 in 10 use products for the issue due to the shame and embarrassment. We are working to smash the stigmas and taboos surrounding the female body and to empower women to be able to live their best lives.
Learn more at www.mylilybird.com
Role Objective
Your primary objective is to accurately and efficiently fulfill customer orders to ensure that our customers promptly receive exactly what they ordered. At Lily Bird we strive to delight our customers in every single interaction and the shipments you pack are an important component of that mission.
Role Summary
You will be one of three employees at our Louisville location. As such, you will need to be good at getting things done on your own schedule and enjoy working independently. There is an opportunity for you to have a lot of responsibility and to make our customers happy. You will become an expert on our team about our shipping operations. You will be a voice for our customers for how we can improve our shipping processes to serve our customers better.
At first we will have approximately 10-15 hours of work per week for you but this will increase over time as we grow. Some of your hours will need to occur on Mondays but overall when you work will be very flexible. We will occasionally need you to cover shifts for your colleagues on Tuesdays, Wednesday, Thursdays, Fridays, or Saturday afternoons/evenings.
On Mondays and the days you cover shifts for other colleagues you may need to drop off packages at the nearby UPS and USPS facilities before 8pm. We will reimburse you for this mileage.
A Sample Of What You’ll Be Doing
Order fulfillment
- Pack common shipments. This includes assembling shipping boxes, inserting products and marketing materials into boxes, and labeling boxes.
- Fulfill customer orders using Shopify (software).
- Use judgement to select the appropriate shipping carrier within guidelines provided
- Pack up all new orders by the cutoff time each day
- Drop off all packages at the carrier location to ensure the shipments go out that day
- Flag issues with incorrect addresses and returned shipments for customer support
- Hold off on packing orders with customer support issues based on communication from team in Reno
Warehouse management
- Keep warehouse space organized and clean
- Receive shipments of Lily Bird products products and other supplies such as boxes and flyers
- Take inventory of items as needed (at least monthly)
Create scalable systems with the customer in mind
- Identify gaps in how we are doing things and share those with the team
- Suggest ideas for how to improve our policies, processes, and software tool set up to make your job easier and to better serve our customers
Here’s What You Bring
You.
- Are meticulous and detail oriented
- Put the customer’s experience first
- Take a lot of pride in your work and doing a top-notch job
- Have a positive attitude, even in challenging situations
- Trustworthy in absolutely every way
- Bring your authentic self to every conversation and interaction you have
- Enjoy working independently and having a lot of responsibility
- Are comfortable with ambiguity and figuring things out as you go; you don’t want or need to have all the “rules” for how we do things spelled out in a handbook
- Have excellent communication skills
- Have excellent judgment but can ask for help when needed
- Can be relied upon to do what you say you will
- Can frequently lift up to 20 pounds (daily) and occasionally lift up to 50 pounds (a few times a month)
- Can use both right and left hands
- Enjoy being on your feet and moving around for a few hours a day
- Are open to your hours growing some over time
- Have a valid driver’s license, auto insurance, and a clean driving record
- Have a car (ideally midsize to large) you can use to drop off shipments at nearby UPS and USPS facilities
- Can complete necessary work according to the schedule mentioned above
- Can occasionally cover Tuesday, Wednesday, Thursday, or Friday afternoons/evenings as well as Saturday afternoons
Benefits
- This is a part-time, hourly position without benefits
- Opportunity for growth and a lot of responsibility
- Company stock options (equity)
To Apply
Please submit your resume through this website. Instead of a cover letter, please include your answers to the following 2 questions. We recommend that your answer for each question is at least 3 sentences long but no longer than a paragraph. Applications without answers to these questions will not be considered.
- Why is a part-time job (specifically with the schedule described above) appealing to you?
- What’s the best customer service you’ve ever received? (Tell us about a specific time)
Job Type: Part-time
Pay: $12.50 per hour
Benefits:
COVID-19 considerations:
As much as possible we ensure only one person in the warehouse at a time. At most it is 2 people.
Education:
- High school or equivalent (Preferred)
Language:
Work Location:
Hours per week:
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
Company's Facebook page:
- facebook.com/lilybirdpost
Work Remotely:
COVID-19 Precaution(s):
- Remote interview process
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place