Travel & Tours Specialist / Office Clerk Details

Travel & Tours Specialist / Office Clerk

Western Motorcoach, Inc. / Greatland Tours - Houston, TX

Employment Type : Full-Time

We are looking to hire motivated individuals immediately—someone who can provide exceptional customer service with a happy, friendly attitude. Have the ability to work well independently and get along well with others, reliable and honest.

REQUIREMENTS:

- Proven organizational, time management, and detail-oriented.

- Problem-solving skills, interpersonal skills, energetic and enthusiastic. Must be proactive.

- Experiences in customer service and sales experience with High School Diploma, GED, or Bachelor's Degree in Business.

- Tours, Travel, cruise, and Group sale-related experience is preferred.

- At least two years of experience in booking hotels, flights, and cruises.

- Experience in developing marketing and sales strategies.

- Proven ability to achieve/exceed sales goals.

- Be able to multitask in a fast-paced and deadline-driven environment.

- Strong verbal and written communication skills.
- Strong in computer skills, proficiency in Microsoft, Word, Excel, email and Internet software etc.
- Must type at least 45+ words per minute (Will be tested).

- Must have at least two years of general clerical work, administration skills, data entry, and filling experience in an office environment.

- Fast and accurate data entry skills.

-Must be able to create and maintain spreadsheets in Excel for various reporting, preparing weekly, monthly, and quarterly reports.

- Ability to work under stress, work flexible schedules, and be available to work all shifts, weekends, and holidays based on business needs.

- Must be able to manage high call volume with no more than three rings in multiple-phone lines system in a professional, friendly, and fast timely manner.

- Have reliable transportation and a valid driver's license.

- Dependable with consistent attendance and punctuality.
- Must pass a criminal background check.

RESPONSIBILITY:

You will perform duties that include but are not limited to answering incoming customer calls to provide customers with company service available, sales, booking reservations, check-in customers, handling customer relations, and solving customer complaints.

• Respond to customer phone inquiries, emails, and correspondences.
• Perform all phases of Travel Agency sales, quotations, and booking for casino group sale activities and arrange tour packages for local and interstate.
• Ensure all sale contracts and paperwork are completed and returned accurately and in a timely manner.
• Reconfirmation of all bookings prior to departure.
• Provide customer service after the service and visit customers to increase sales.
• Maintain good long-term relationships with group and customers, and suppliers
• Promote positive relationships with vendors and distributors.
• You will maximize profitability through excellent customer service, driving sales, and achieving business objectives.
• Assist in sale promotions implementing sales strategies plans, and generating sale opportunities.
• Arrange, Book, Cancel and confirm hotel and flights reservations for our employees.
• Be proactive in identifying and training the CSR team, providing ongoing coaching, and ensuring all associates understand company policy and procedure.
• You will monitor Customer Service Staff to ensure guests receive prompt, professional attention and personal recognition, as well as respond appropriately to guest complaints.
• Assist office administration as needed—other duties and responsibilities as assigned.

Please forward your resume with a valid email address and your contact telephone number.

Job Type: Full-time

Schedule:

• 10 hour shift
• 8 hour shift
• On call
• Weekend availability

Supplemental Pay:

• Commission pay
• Tips

Application Question(s):

• How many words per minute can you type?
• How many years of EXCEL experience do you have? Are you basic, intermediate or advanced in EXCEL?
• Are you bilingual? Please list the language you speak fluently.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service and customer relation: 3 years (Preferred)
• Travel Agency: 3 years (Preferred)
• booking & selling Cruise: 3 years (Preferred)
• booking hotel: 3 years (Preferred)
• flight ticket: 3 years (Preferred)
• administrative assistance: 3 years (Preferred)

License/Certification:

• travel agency certificate or license (Preferred)

Security clearance:

• Confidential (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: One location