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Employment Type : Full-Time
Overview: SMG (Service Management Group) is searching for a Technical Team Lead who manages, coaches, and participates in development on engineering teams within the Technology department. This position will manage processes and procedures across teams including documentation and data verification controls. In addition, you will execute and enforce consistent processes for new development and day-to-day operations, act as a senior technical mentor within the team, and develop and maintain agile plans, including resource assignments, risks, and issues.
SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
At SMG, we love to solve complex problems together. We learn fast, stay curious, and embrace a learning culture where hard work, creative thinking, and initiative are valued and rewarded. Our team members are passionate about creating innovative, client-centric technology together while operating with the highest levels of integrity, humility, and respect for others. We take our work seriously, have fun, and create valuable, high-quality tech as a team.Responsibilities:
Qualifications:
Preferred