Surgical Scheduler Details

Surgical Scheduler

CMU Health - Saginaw, MI

Employment Type : Full-Time

Overview: Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Surgical Scheduler must schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills with patients, employees and the public. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellation in a timely, accurate manner. Individual must be organized and be able to manage demanding workload with accuracy.Responsibilities:

• Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures.
• Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations and any other directional information needed; takes appropriate action in responding to questions from patients.
• Confirms patient’s insurance provider is accepted at facilities.
• Ensures patients have proper medical, cardiac and pulmonary clearances as required by provider.
• Assists other members of the department as needed.
• Other duties as assigned.

WORKING ENVIRONMENT/PHYSICAL DEMANDS:Prolonged sitting, word processing and telephone operations. Occasional lifting to 20 pounds. Distracting, active office environment.
Qualifications:

• Minimum of high school degree and 1 – 3 years of experience in healthcare scheduling.
• Familiarity with EMR system
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff and other healthcare professionals.
• Critical thinking skills and a positive attitude essential.

OTHER DUTIESThe above description provides a brief overview of the essential duties, responsibilities, qualifications, and requirements. It should not be construed as all encompassing. Additional duties may be assigned or deleted as needed.