Success Manager, Digital Content Services Details

Success Manager, Digital Content Services

IDC - Needham, MA

Employment Type : Full-Time

OverviewCome join IDC, the most respected global technology market research firm, recognized by the Industry Relations (IIAR) as the 2020 Analyst Firm of the Year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success.

IDC Custom Solutions has a large Content Marketing Services (CMS) line of business producing content for ITC vendor marketing programs. Much of this influential content is moving to digital delivery, a trend that accelerated during 2020. To continue our meteoric growth of this business, we are looking for an individual to assure success of these projects and the marketplace success of the content we produce for clients.
The Success Manager will report directly to the VP of Digital Content Services (DCS). They will be responsible for end-to-end success management & delivery of Custom Lead Generation Tools, Business Value Snapshot Tools, iViews and other IDC digital content marketing offerings. This key manager will work with clients and project teams to define, deliver, and measure success for digital content.

Our collaborative, innovative, and entrepreneurial culture is the perfect place for you to discover your future!
Responsibilities

• Client facing support to Custom Sales & Domain Project Managers for scoping & gathering requirements, helping clients define & measure success through IDC Performance Marketing Insights (PMI) framework.
• Client facing project management using primarily CSMS Gantt Charts, appropriate collaboration/interfacing with Domain/PMO project managers, ongoing development, and delivery of digital content assets, interacting with the lead developer(s) and project services support manager(s) from the Digital Content Services team.
• In the case of Domain or PMO members who are willing and able to lead customer facing project management, adjust & interface with them appropriately as a second-tier support person
• In collaboration with lead developer and VP of Digital Content Services, support and manage the introduction of modern UI/UX design to the digital portfolio, best-in class analytics dashboards and reporting. Help ensure agile development which includes collaboration with 3rd party vendors for additional expertise and resources, as needed.
• Help contribute to ensuring ongoing client success with the DCS product offering by ensuring Performance Marketing Insights (PMI) & Proactive Analytics wrapping & reporting is being introduced, managed, and delivered to all clients receiving digital services. This includes providing such service directly, and/or accessing internal or 3rd party expertise where needed to ensure client expectations on success metrics are being informed & managed so that clients (and their marketing partners) are being proactively put in the best position possible for achieving defined and measured success.
• Develop & Manage digital content workshops (includes providing Performance Marketing Insights service), finalizing publication & delivery of said products, supporting ongoing client service & maintenance, client launch support and PMI reporting, as discussed above.
• Provide ongoing collaboration and support to Custom Solutions sales, Domain PMs, PMO, VP New Product Innovation, and VP Sales Enablement Practice.

Qualifications

• Minimum of 5 years of project management including both internal and external facing client management skills either in person or virtually
• Minimum 3 years of project management as it relates to custom software platform development and deployment
• Basic understanding of web analytics, both custom built as well as Google Analytics, Google Tag Manager and Google Data Studio
• PMP (Project Management Professional) certification is strongly preferred
• GDPR, DPA and Infosec process understanding for platform deployment
• Strong understanding of the standard Office 365 package to develop collateral to support the position role (Word, Excel, PPT)
• Occasional travel may be needed but not a foreseen requirement in 2021.

About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.
IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.