Senior Cloud Customer Success Manager REMOTE Details

Senior Cloud Customer Success Manager REMOTE

Siemens - Boston, MA

Employment Type : Full-Time

We are seeking a Senior Customer Success Manager who can become a trusted advisor and partner to our customers. You will play a crucial role in enabling continuous adoption of our cloud products and ensuring their business outcomes are being achieved. In this role, you will be responsible for building long term relationships, and managing our customer's onboarding, enablement, adoption, renewals, customer health, and satisfaction. You will play a large role in the feedback loop from customer to product development to ensure our cloud products are meeting the customers needs.

Responsibilities:

• Lead and own all post-sales activities in order to create recognizable business value for Siemens customers
• You will onboard Siemens customers with a focus on accelerating their time to value
• Focus on connecting the customers business goals with the purchased solution and recognizing areas for growth
• Understand the customer requirements and guide the customer to achievable outcomes
• Advocate for customer's needs and provide feedback to internal teams on how we can better serve our customers
• Collaborate and execute on the Customer Success Plan (CSP) to ensure adoption of Siemens solutions
• Build deep, positive relationships with customer leads as well as their teams, and work with the Siemens account team to maintain high levels of customer satisfaction
• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers

Minimum Qualifications:

• Minimum 8+ years customer facing role
• Experience in Customer Success, Pre-Sales, Consulting and/or Project Management
• A strong understanding of Cloud/ SaaS technology, digital transformation, the ability to explain how technology drives business value
• Highly organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners)
• Ability to learn quickly, working in a global team, and manage change effectively
• Aptitude to learn technical information quickly
• Excellent communication and presentation skills
• Strong PLM background

Preferred Qualifications:

• Previous experience with Teamcenter and/or other Siemens Products
• Ability to map the customer’s business processes to product capability
• Confidence in decision making and customer guidance

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: [1] www.siemens.com/careers/digitalminds
Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.

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Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

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