Sales/Business Development-Sales BDC Details

Sales/Business Development-Sales BDC

Puente Hills Toyota - Industry, CA

Employment Type : Full-Time

Sales/Business Development-Sales BDC
The Business Development Center (BDC) Representative / Client Care Coordinator answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, requests, and internet queries.

In addition, he or she performs clerical and administrative duties for the Sales Department. The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales.

He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

General Responsibilities:

· Answer customer calls

· Drive traffic for the Sales Department by setting appointments for prospective customers

· Responding to Internet request

· Respond to customer emails and texts

· Handling incoming calls

· Following up on customer visits

· Provide customers with initial product information

· Follow up with leads that are not ready to make an appointment

· Missed/Cancelled Appointment Follow Up

· Lease Expiration Client Management

· Prepare client VIP Folders

· Greet Customers and perform introduction to specialist

· Minimum 100 Outbound Phone Calls Daily

· Document all customer notes in VIN Solutions CRM

Schedule:

Schedule will be provided by direct supervisor. Schedule may vary and is subject to change. Open availability required.

About Us;

*Great 60 Freeway Visibility
*We promote from within whenever possible
*State-of-the-art Facility

*Safe and friendly working environment
*Continuous Training
*Great Pay Plan including Cash Spiffs and Bonuses.
*401K plan
*Medical/Dental Insurance Benefits.
*Paid Vacation

About You;

*Outgoing Personality; a total "People Person"
*Great Sense of Urgency; This Is a TODAY Business!
*Exceptional Phone Skills
*Fluent in English/Spanish
*High Customer Satisfaction
*Driven To Success Oriented Attitude
*Desire To Advance Within Our Organization

*Own a smartphone and know how to use the camera/video feature
Related keywords: business development, business development manager, sales manager, sales

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends

Supplemental Pay:

• Bonus pay
• Commission pay

COVID-19 considerations:
To keep our employees and guests safe we have installed clear barriers, provide masks, gloves and conduct daily temperature checks for out employees.

Experience:

• Call center: 1 year (Preferred)

Language:

• Spanish/Mandarin/Chinese (Preferred)

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)

Company's website:

• www.puentehillstoyota.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place