Roadside Assistance & Tow Technician Details

Roadside Assistance & Tow Technician

AAA Club Alliance - New Castle, DE

Employment Type : Full-Time

AAA is offering a $1500 SIGNING BONUS for full time drivers who join our Roadside Assistance team! We are looking for dependable and empathetic individuals who truly love to help others whether it's changing a flat tire, jump starting a car battery or towing a vehicle, and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available! Apply TODAY for a Tow Truck Operator, Mobile Battery Technician or Roadside Assistance Technician position!

• A competitive starting base rate of $19.50/hour
• 8% shift differential for working 2nd shift (adds over a $1.00+ an hour to the hourly rate!)
• Plenty of overtime during peak season
• Monthly bonuses (potential to earn to additional $300-$500 per month!)
• Over 3 weeks of Paid Time Off (PTO)
• 8 Paid Holidays
• 401(k) plan with company match up to 6% (first 4% matched at 125%)
• Medical, Dental, Vision and Prescription Coverage
• FREE Life Insurance
• FREE AAA Membership
• Tuition Reimbursement
• Paid Training
• Uniforms and tools provided

• Provide lock-out, fuel delivery, battery jump starts and tire change services.
• Provide tow and recovery services.
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections to ensure safe operating condition and adequately secured at all times.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

• Must be at least 23 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school OR a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

• Our facilities undergo thorough cleaning daily to protect against transmission of the COVID-19.
• Our AAA Drivers wear fresh gloves for each roadside assistance call, and vehicles and equipment are disinfected after each call and each shift.
• We have suspended passenger rides in our Drivers’ vehicles to ensure compliance with social distancing recommendations by the CDC and other relevant authorities.
• Our employees receive comprehensive guidance that outlines how to protect themselves and our Members.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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