Retail Security Lead Details

Retail Security Lead

INSA INC. - Springfield, MA

Employment Type : Full-Time

Position Summary
The Asset Protection Lead performs the same responsibilities as an Asset Protection Associate, but also oversees the team and ensures all assigned job duties are completed. This person is responsible for ensuring the safe and secure operation of Company Retail facilities and for providing an orderly and secure environment for employees, customers, and visitors.
Responsibilities & Duties

• Oversees security function at the facility and holds Asset Protection Associates accountable for completing all assigned job duties while maintaining the customer experience
• Models the way for Asset Protection Associates
• Authorizes and monitors facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records
• Monitors front door access to maintain occupancy limits and provide crowd control
• Monitors facility camera systems for routine audits and incident investigations, as needed
• Assists Retail team with incident response, including de-escalation and conflict management. Escalates issues to management and/or law enforcement if appropriate
• Maintains all incident documentation
• Conducts property and premises inspections; performs trash removal and ensures all entryways are clear of obstruction
• Performs ice and snow removal during inclement weather
• Monitors emergency cell phone and forwards incoming calls to employees
• Assists with inter-facility receipt of deliveries
• Performs random audits of employee agent license credentials to ensure compliance
• Monitors parking lot area to provide traffic control
• Assists Retail with customer service responsibilities as needed
• Willing and able to accommodate a flexible schedule, including evening, weekend, and holiday work

Qualifications & Skills

• Must be at least 21 years of age
• High school diploma or GED required
• At least 1 year of leadership experience required
• Previous experience in a security, corrections, or law enforcement environment preferred
• Previous retail, hospitality, and/or customer service experience preferred
• Basic computer skills required; data entry experience preferred
• Basic math skills including adding and subtraction required
• Outgoing, friendly, and enthusiastic attitude required
• Must have a reliable personal vehicle

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Competencies*

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Attention to Detail – *Ability to perform monitoring and maintain compliance with complex regulations

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Confidentiality – *Ability to maintain confidentiality when handling sensitive information

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Customer Relations – *Ability to provide professional customer service and positively represent the Insa brand

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Leadership - *The ability to effectively lead others in achieving stated duties and assignments. The degree to which the manager demonstrates a positive example in leading staff toward achievement of company goals and mission.

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Physical Requirements: *

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Ability to stand and walk for an 8+ hour shift

• Ability to lift and carry up to 50lbs occasionally
• Ability to stoop, kneel, and bend at the waist
• Visual acuity needed for viewing computer screens and fine print

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Workplace Environment: *

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Frequent exposure to external weather conditions including sun, heat, cold, wind, rain, and snow

• Frequent exposure to cannabis odor

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Job Type: Full-time