Retail Sales Associate FT/PT Details

The UPS Store #0318 - Danville, CA

Employment Type : Full-Time

JOB DESCRIPTION
Job Title: Customer Service Associate Level I, II & III (looking for both full-time & part-time)

The Retail Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES

  • Delivers outstanding customer service to all customers telephone inquiries
  • Provides excellent phone etiquette and good communication skills when responding to phone customers
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Other responsibilities include: cleaning, office tasks (faxing, laminating, scanning) packaging & shipping, ringing up sales, shipping for customers, sorting mail & receiving incoming packages, stocking inventory
QUALIFICATIONS
  • High school diploma or GED required
  • Strong computer skills
  • Outstanding phone skills
  • Strong verbal and written communication skills
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds

BENEFITS
  • Excellent Advancement Opportunities
  • Eligibility for Bonus & Incentive Plans
  • Employee perks/discounts (subject to limitations)
  • Comprehensive Training to become certified Livescan & Notary Public
  • Great Location and collaborative work environment

Mandatory Requirements F/T & P/T (18yrs & over):Certified Notary Public is a must. If you are not currently a Notary Public, you must become certified within 3 months (No exceptions. *Notary classes provided and paid for by the company.)
Store hours: Mon - Fri 8:00 am - 6:30 pm Sat 10:00 am - 4:00 pm Sun 11:00 am - 4:00 pm
RESPONSIBILITIES
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
QUALIFICATIONS
  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross sell and up sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
BENEFITS
  • Uniforms Provided
  • Performance Bonus
  • Formal On-the-Job Training Program
  • Paid Training
  • Web-Based Training to improve business acumen and skills


Posted January 04, 2021




Employment Type Full-Time/Part-Time




Compensation $15-$20 DOE




Company The UPS Store




Location 696 San Ramon Valley Blvd
Danville, CA 94526
US

Posted on : 3 years ago