Retail Operations Supervisor - Milton Details

Retail Operations Supervisor - Milton

United Bank of Southwest Alabama & Northwest Flori - Milton, FL

Employment Type : Full-Time

Responsible for assisting the Branch Manager in the overall administration and coordination of branch operations including, but not limited to: staff scheduling and supervision; resolving/addressing employee-related issues; managing work flow to avoid long customer wait times; weekly/monthly/quarterly operational audits/tests; verification of logs; producing and maintaining daily/weekly/monthly reports; accurate maintenance of customer records; reconciling internal accounts; maintaining proper cash levels; researching teller cash outages; observing customer service successes/failures and looking for opportunities to coach staff; teaching/reinforcing product knowledge to staff; supporting/reinforcing cross-sell efforts; providing for continuous education for staff; accurate maintenance of internal bank records; ensuring that all work is scanned timely and accurately; maintaining up-to-date knowledge of bank policies and procedures; and other tasks and duties as assigned.

• High school diploma or equivalent required
• Associates degree or higher preferred. Concentration in business or finance preferred
• At least three years of retail banking experience including completion of Retail Banker I and II competencies
• Supervisory experience preferred
• Excellent written and verbal communications skills and excellent customer service skills
• Ability to communicate and demonstrate processes and procedures to assist customers
• Excellent operational usage of bank software
• Proficient computer skills including Microsoft Office
• Ability to professionally represent United Bank with customers, bank personnel, and the general public
• Must be self-motivated, detail oriented, and well organized
• Must be able to handle stressful situations and meet deadlines
• Must be able to multi-task and work well with others