Recruiter/Staffer/Customer Service Representative (New Rochelle, NY)
Employment Type : Full-Time
DESCRIPTION
Regional Care Network is currently seeking a Recruiter/Staffer.
Essential Duties and Responsibilities :
- Develops and executes recruitment strategies to attract, screen, and hire quality health care professionals who meet the office’s immediate and projected needs
- Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
- Matches and evaluates candidate skills to client and patient needs through screening and interviewing
- Completes necessary reference checks on candidate’s background and work experience
- Ensures candidates meet required hiring standards for Maxim and applicable contracts
- Negotiates salary, terms, and conditions of employment with candidates
- Schedules caregivers and field staff for initial placement and ongoing assignments
- Manages caregivers and field staff while on assignment (non-clinical functions); assesses and investigates caregiver and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
- Maintains regular contact with and develops relationships with active clients, patients, and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
- Ensures client, patient and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
- Documents candidate, caregiver, field staff, and client correspondence and activities within the system of record
- Takes on-call as scheduled
- Incorporates caregiver and field staff retention strategy into the daily routine
- Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
- Performs other duties as assigned.
Minimum Requirements:
- Excellent written and verbal communication skills
- Strong analytical skills
- Results driven, sense of urgency, and high standard of professionalism
LOCATION
New Rochelle, NY, USA