Production Success Manager Details

Production Success Manager

Quantum Group - Morton Grove, IL

Employment Type : Full-Time

What Can You Expect Working at Quantum?Quantum Group specializes in high-quality digital & offset print and integrated communications services for data-driven marketers. Respecting and rewarding our employees is at the heart of Quantum’s culture. We take great pride in our employees and love to show our appreciation. Quantum’s friendly staff will invest in you through our robust training system that will help grow your skills. We pride ourselves on our open-door policy - where any employee can share ideas, search for solutions, or share their thoughts to our management team. We offer comprehensive benefits to all our full-time employees including Medical, Vision, Dental, 401(k), and supplemental programs. Quantum also offers a great working environment as well. Our main location is temperature-controlled, we promote from within, and have special lunch and snack days too! Position Summary:The Production Success Manager partners cross functionally to oversee a print project from initial phase to final fulfillment to the assigned destination. They will work to ensure all job tickets accurately reflect every needed step in the production process along with ensuring that the current estimate is in alignment with the production. This individual will work on various projects including direct mail, packaging, advertisements, and kit fulfillment as requested and partner to ensure the produced products meet Service Level Agreements and Client Specifications. Duties/Responsibilities:To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Maintain professional relationships and communications with all clients, team members, and vendors.
• Ensure timely tracking, processing and submission of all job tickets for processing.
• Collaborate and confirm creative production requirements, resource needs and timing.
• Track and monitor project status including ensuring proper estimates, plans, and schedules to meet SLAs, Client Requirements, and Quality Standards.
• Manage and maintain EFI Pace to facilitate an efficient process and ensure timely and accurate development/execution of jobs.
• Provides regular status reports for on-going projects at project meetings and reviews, communicates feedback to the departments, and partners with department heads on project execution.
• Manage out of office coverage for team members to assure consistent and fluid coverage for the work.
• Manage production expectations to achieve best-in-class client service; additionally, collaborate across departments, understand what questions need to be asked and escalate challenges as needed.
• Manage print vendor for assigned projects, set expectations, and work closely with vendor resources to ensure efficient and effective print production services.

Qualifications:

• Bachelor’s Degree from an accredited four-year college or university or equivalent experience preferred.
• 3-5 years of experience working in related field print environment.
• Working knowledge of print production process and general print production workflow required
• Ability to manage multiple assignments of varying complexities, meet tight deadlines, work well under pressure, and adapt to fast changing priorities.
• Extremely thorough, detail-oriented and able to work well in cross-functional situations.
• Ability to use a computer system and company required applications or software daily.

Physical Requirements:

• Work in a manufacturing or warehouse setting about 30% of the time.
• Work in an office setting about 70% of the time.
• Sedentary/sitting for about 75% of the time.
• Walking and standing about 25% of the time.
• Ability to lift up to 25 lbs. on occasion.

Employee Testimonials:Janet – Account/Client Success ManagerWorking at Quantum has given me the opportunity to learn so much about this industry as a whole and also the industries that we support. I have been able to work with every department which has allowed me to increase my knowledge about them, and to produce results that we are proud of internally, and that our customers feel great about. Cherie - Executive AssistantWhen I first interviewed with our CEO, I knew that this was the place I wanted to work. She is very passionate about what she does, and that positivity resonated with me. I have been here a year and a half and feel as though working at Quantum is like being part of a large family. Once COVID-19 hit, we went through several changes, but the main focus was to keep business going as well as maintain the safest possible environment for the employees to be in. I was originally hired to support the Executives, but I have been given the opportunity to utilize some of my other skills and help out in other areas. We all have the same goal, and we work together to achieve it.