Product Owner for Content Incident Management Details

Product Owner for Content Incident Management

Pearson - Oklahoma City, OK

Employment Type : Full-Time

Purpose of the position

The Product Owner for Content Incident Management is responsible for prioritizing curriculum incidents across a variety of courses for grades K through 12and managing a team of content fixers to ensure incident resolution. The Product Owner will work closely with the Product Management team to define and write product features related to course maintenance, course care, and operational features to be implemented by Development Teams. The Product Owner will follow the Agile development process, to define the scope of work for the Scrum team by creating user stories, developing acceptance criteria and refining the product backlog. Working with product management and subject matter experts, this role will apply incremental delivery principles to working practices, driving the delivery of value through your teams; communicating progress, eliciting feedback and enabling stakeholder reviews for validation in the process. This role manages a team of content fixers in understanding issue prevalence and impact in order to resolve production incidents quickly and effectively.

Core tasks and responsibilities

• Lead, manage, and support a team of content fixers who are equipped to resolve prioritized incidents in K-12 curriculum
• Engagement in day-to-day activities with your Development Team. This involves leading refinement sessions and engaging with your Scrum team, providing direction and focus
• Support the development of a prioritized Product Backlog, including the development of user stories, acceptance criteria and scenarios for your Development Team to create working curriculum and learner experiences.
• Solves a variety of complex problems; exercises judgment based on the analysis of multiple sources of information
• Understand the capabilities/limitations of the available authoring and development tools to help inform design solutions and the application of instructional strategies
• Provide expertise on editorial style, standards, and processes.
• Work with Product Manager to refine backlog contents and priority, ensuring sufficient depth of groomed items for development consumption and commitment
• Review curriculum for end-user experience accuracy
• Collaborates with agile release teams to understand product release contents and expected behaviors and informs development of end-user-facing release notes and documentation.
• Works with Global Incident Management, Product Management, and development teams to drive priority of resolving critical production incidents impacting students’, teachers’, and Learning Coaches’ abilities to use the Curriculum product successfully

Key relationships

• Works closely with Global Incident Management and Product delivery in support of high-quality K-12 virtual learning experiences.
• Work with other Agile and product teams to identify and address cross-project dependencies.
• Identify and analyze project risks and manage mitigation process with project team and stakeholders.
• Maintains effective relationships within own and related areas
• Negotiates internally at senior levels regarding important issues within their own area
• Begins to develop relationships with senior leaders across the organization, customers and suppliers
• Track and communicate team velocity and progress to both the customer and the team.

Professional profile

Training / Competencies

Experience

• Communicates point of view in a compelling way and with expertise across a wide range of projects and internal/ external clients
• Performs complex analyses and makes standard and non-standard decisions and/or recommendations with minimal

Supervision

• Recognizes the impact of change on others, and leads through positive behavior and coaching
• Solves problems by using expertise to evaluate multiple sources of information, and creating innovative solutions to problems
• Develops a performant team of independent problem-solvers
• Seeks information from internal and external sources, prioritizing and analyzing potential solutions in complex or new situations
• Solves problems by identifying and selecting solutions using acquired technical expertise.
• Must be capable of developing and implementing multiple projects simultaneously with tight deadlines.
• Must be comfortable prioritizing among competing initiatives according to standard criteria.
• Must be comfortable with ambiguity and pivoting priorities- and help others be comfortable as well.
• Highly effective communicator
• Understands curriculum development methodologies, including developing content to align to state and national standards
• Bachelor's degree or equivalent.
• Minimum 3 years product management experience, including experience managing digital products
• Experience in an educational setting is beneficial, K-12 specifically is a plus
• Experience in a leadership role developing and delivering software-based curriculum for a global audience.
• In depth understanding of assessment creation and delivery.
• Experience leading wholly remote teams required
• Experience of project management in a multi-disciplined and commercial environment
• Basic HTML and web skills essential.
• Thorough understanding of information architecture principles and practices
• Knowledge of Microsoft and Google business applications preferred.
• Advanced knowledge of Learning Management Systems (LMS), Educational Management Systems, or Enterprise Resource Planning (ERP) systems is preferred.
• Familiarity with SAFe Agile principles

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $80,000-$85,000. This position is eligible to participate in an annual incentive program. Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: PRODUCT MANAGEMENT

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 3487