Product Operations Manager
Employment Type : Full-Time
Product Operations Manager
NEW YORK CITY, NY
About the company
Valon’s mission is to
shepherd homeowners on their financial journey
, so they can focus on what matters most. We believe that everyone deserves a simple, fair, and transparent homeownership experience. We are a small team of engineers, product people, and experienced servicing professionals who are using technology to drastically improve the mortgage servicing experience for homeowners and lenders.
Product Operations Management at Valon
You will be working alongside the co-founders/CPO/product managers and our world-class engineering team in order to build the best product for homeowners, servicing team members, and investors.
Responsibilities
- You sit at the top end of the funnel of Valon's product development life cycle, review regulatory changes from the federal, state, and Agencies through a product-first lens.
- You own the end-to-end policy and procedures, defining through a user-first angle how Valon approaches mortgage concepts such as onboarding, escrow management, payment processing, etc.
- You work with Product Managers to ensure Valon's servicing policy & procedures always put user usability and product scalability first.
Ideal Background
- You are comfortable reading and parsing mortgage servicing policies and procedures from CFPB, Fannie Mae, Freddie Mac, and various states.
- You have sat in product organizations in engineering-centric organizations.
- You can create strong procedural guides from oftentimes high-level regulations.
- You communicate well to multiple audiences in writing as well as verbally.
- You’re able to envision brand-new product solutions from the ground up instead of simply reiterating features from the decades-old competition.