Practice Ops Transformation Spec Details

Practice Ops Transformation Spec

Lehigh Valley Health Network - Allentown, PA

Employment Type : Full-Time

Job Summary:
Directly responsible for driving healthcare transformation in better health, better cost, better patient experience, continuous clinical quality improvement, and provider-led care team performance. This position is a subject matter expert in quality, Value Based Programs, and Patient-Centered Medical Home (PCMH) programs. This position is responsible for championing strategic initiatives in partnership with internal stakeholders and provider led care teams to meet or exceed goals. Hands-on expertise in quality management, data analytics, workflow optimization, and clinical process improvement. The position functions in a matrixed environment, requiring collaboration across the organization.

Education - Required:

• Bachelor's Degree in Quality, Process Improvement, Project Management, Data Analysis, Public Health, Coaching and/or related field.

Education - Preferred:

• Master's Degree in Quality, Process Improvement, Project Management, Data Analysis, Public Health, Coaching and/or related field.

Experience - Required:

• 3 years in the ambulatory care environment implementing change or value-based healthcare consulting

Knowledge, Skills, and Abilities - Required:

• Ability to effectively lead and facilitate teams toward outcomes with increasing practice independence over time.
• Ability to juggle competing priorities with proactive problem-solving skills.
• Demonstrates effective problem-solving skills and has the ability to interpret data and integrate information to generate a positive change.
• Demonstrates use of an empowering approach to build and sustain a culture of improvement within the primary care organization.
• Demonstrates motivation for learning through independent reading, professional networking, and/or attending relevant conferences and workshops.
• Exhibits flexibility and positive attitude about unexpected changes and fluctuating workloads.
• Effective working knowledge of utilizing data to drive change, particularly for the improvement of operational and quality outcomes.
• Exhibits strong group facilitation skills and ability to interact with diverse teams.
• Strong emotional intelligence and adept at relationship building.

Location: Lehigh Valley Health Network · Strategic Operations
Schedule: Full Time 40 hours, Day Shift, M-F; 8:00a-4:30p