Employment Type : Full-Time
SEIU Local 105 - $20.84 - $23.70
“May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts."
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Greets each member with a smile, eye contact, proper tone and welcoming body language. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport, cooperative relationships and displays appropriate empathy with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems. Follows processes, handles higher level customer issues, to include eligibility, benefit and billing concerns. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Responsible to collect all patient financial liabilities.
Essential Responsibilities:
Provides information and has expert knowledge of Kaiser Permanente and its health plan portfolio, services and business cycle. Provides clear & concise instruction to members for accessing Kp.org/patient website & other on-line tools. Along with resetting Kp.org passwords and ordering replacement ID cards as needed.
May work in fluctuating temperatures. May have to work in a high traffic area with constant interruptions. May work in a restricted space with artificial lighting, confined by computer and related equipment with limited movement. May be required to stand or sit for extended periods of time and may rotate between work stations throughout the medical office. Required to remain in assigned area and adhere to scheduled breaks and lunch. Medical office environment includes working in proximity to sick members with possible direct contact with potentially sick members. Some occupational lifting up to 30 lbs and squatting required.
Other related duties as assigned.
Basic Qualifications:
Experience
Minimum two (2) years of work experience involving public contact, clerical, reception.
Minimum two (2) years of work experience involving cash handling or cash balance or reconciliation to include one (1) year of work experience using multiple business software applications simultaneously.
Education
High school graduation or General Education Development (GED) Diploma required.
License, Certification, Registration
N/A
Additional Requirements:
Strong verbal, written and interpersonal skills.
Must demonstrate excellent customer service orientation, problem solving and verbal communication ability. Must enjoy constant public contact.
Data Entry 4500 KPH with 5% error rate or less.
Typing with 35 wpm with 5% error rate or less.
Math assessment - must obtain a proficient score between 2.51 or above.
Comprehension/critical thinking must obtain a proficient score 2.51 or above.
Basic Computer Literacy must have a score 70% or higher.
Service assessment must obtain score in the 31st percentile or above.
Preferred Qualifications:
N/A
PrimaryLocation : Colorado,Colorado Springs,Parkside Colorado Springs Medical Offices
HoursPerWeek : 40
Shift : Variable
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat
WorkingHoursStart : 12:01 AM
WorkingHoursEnd : 11:59 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : C01|SEIU|Local 105
Job Level : Individual Contributor
Job Category : Administrative & Support Services
Department : Parkside Medical Office Bldg - Reception/Cashier - 1608
Travel : Yes, 20 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.