Patient Care Coordinator/Receptionist Details

Patient Care Coordinator/Receptionist

ProResults Physical Therapy - Escondido, CA

Employment Type : Full-Time

ProResults Physical Therapy is seeking a Front Desk Receptionist/Patient Care Coordinator for one of our outpatient physical therapy clinic. This role offers an amazing opportunity to work within a collaborative and innovative work environment. We need a strong team player who is passionate and enthusiastic about helping people. You must work hard and be able to keep up in a fast-paced setting. We hire people that have a positive attitude and genuinely love what they do. Professional appearance and attire are important to our company’s culture!

The Front Desk Receptionist/Patient Care Coordinator will work Monday thru Friday 8:00AM to 5:00PM for a total of 40 hours with a one-hour lunch break each day. Responsibilities will include all aspects of front office procedures: patient intake, registration, scheduling, greeting, referral, follow up, insurance & benefits verification, insurance authorization management, medical records and management of incoming phone calls, emails, and faxes. The ideal person for this role loves multitasking, organizing, and sales. There is significant room for growth to potentially be promoted to an Office Manager with time and experience in our company!

Essential Duties & Responsibilities:

Ensure smooth flow of patients from check-in to check-out.
Ensure proper greeting and welcoming of patients to our clinic.
Responsible for collecting complete patient information and inputs it into the EMR system.
Ensure prompt answering of telephones with minimal hold times.
Answers phone inquiries from patients/ potential patients with courtesy and promptness.
Works cooperatively with other team members to promote the goals of the organization as a whole.
Ensure appropriate scheduling of patients following office policies.
Works with Clinic Operations Manager on continuous improvement of customer service and operational efficiency.
Responsible for pulling and distribution of faxes.
Responsible for sorting mail and distributing.

Assist the Physical Therapists and Physical Therapy Aides as needed.
Accept projects and other assignments as directed by Clinic Operations Manager.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Company's website:

• www.proresultspt.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place