Order Processor, Associate Details

Order Processor, Associate

SolarWinds - Austin, TX

Employment Type : Full-Time

Overview: As an Order Processor with SolarWinds you will be part of a global team processing a high volume of orders, across a broad range of products. You will work closely with customers & internal departments to resolve order issues. You will be an expert at navigating billing & provisioning systems, with accuracy and efficiency. You will thrive in a fast-paced environment, working independently and as a team member.Responsibilities:

• Process high volume of orders of increasing range and complexity, with accuracy and efficiency
• Understand and adhere to departmental policies and procedures
• Develop and maintain a knowledge of SolarWinds product range, and of how products are provisioned and invoiced
• Meet defined metrics for accuracy and productivity
• Provide consistently exceptional customer service, and recognize when to escalate issues to senior team members

• Help with additional projects and tasks related to Global Revenue Operations as they arise

• Strong organizational skills, ability to prioritize tasks and manage workload to complete job duties on time
• A high degree of attention to detail, the ability to manage all tasks with maximum accuracy
• Excellent customer service skills, including the ability to respond clearly and calmly in stressful situations in both verbal and written communication
• Proficiency in Microsoft Office, SFDC, NetSuite, Zuora or other CRM applications

• Flexibility in work schedule when required

Preferred Qualifications:

1-2 years of demonstrated experience in sales support, sales operations, data entry or order management