Xylem |?z?l?m|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative, and sustainable water technologies improving the way water is used, managed, conserved, and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued, and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com.
We Offer You More Than Just “A Job”
- Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
- Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration, and corporate citizenship.
- Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
- Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veterans, People of Color and Allies, Emerging Leaders, and Working Parents Networks.
The Role:
Goulds Water Technology, a Xylem brand, seeks to hire a Customer Order Specialist to support our customers. The COS will interface with customers to handle inquiries on product availability and quotes, coordinate order management with internal departments and provide general assistance to the Sales organization. This role will be based out of the Auburn, NY office.
The individual will be the primary contact for customers and Sales for pumps/parts business. This position will provide superior customer support in all areas by handling accurate information related to all products and programs, deliveries, and the resolution of problems for customers. The COS adds value to our products through superior customer service in quotations, order entry, follow-up, and order expediting the process for our pumps/parts business while developing a close supportive relationship with customers, Territory Managers, Market Development Managers, and Regional Managers Sales Team.
Essential Duties/Principal Responsibilities:
- Participate in Xylem’s Watermark activities.
- Receives order input and ascertains product specification clarifies customer order language condensing where possible.
- Edits customer orders and assigns codes for statistical tabulation and commodity identification.
- Assigns method of shipment, tag information, and product pricing Communicates with customers through verbal, written, and personal contact concerning delivery issues and complaints such as material shortages, incorrect shipments, lost material, incorrect pricing, and product availability.
- Interfaces with necessary departments to effect solutions.
- Understand the catalog and products so proper actions can be taken to meet customer requirements
- Generates inter-departmental inquiries regarding the availability of delinquent products and requests to expedite.
- Proficient use of MS office Handles and process customer complaints and determine requirements to resolve them.
- Follows up on Recall/Warranty-related matters by keeping a close track of documentation and status updates.
- Perform daily, weekly, and monthly ERP review and maintenance functions to ensure all ERP information is accurate.
- Participate in special projects to create best practices, improve processes, create training tools, or support Xylem initiatives as determined
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Minimal education & experience, essential skills & abilities, and required license/certification to perform this job.
- BS or BA in Statistics, Finance, Business Administration or Marketing related field
- Network software capable: MS office
- Effective verbal/written communication skills. Phone etiquette
- Ability to handle multiple tasks and time management
- Comfortable in a fast-paced environment, welcoming change, and growth
- Ability to process a high volume of transactions with proficiency, accuracy, and integrity
- Strong commitment to working with a team, providing excellent customer service, and maintaining professionalism
- Demonstrated quantitative, analytical, and problem-solving background
- Ability to drive change and meet deliverables.
Preferred:
- 2-4 years of Customer Service exposure
- Knowledge of business operating systems i.e. SAP or ERP system
- Customer service experience in a technical product line, B2B ideally
Physical Demands:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Office: Standard office equipment; work performed in an office setting working remotely or from a Xylem office free from any disagreeable elements.
- Standard weekly job hours: 40 hours
Work Environment:
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Office: Standard office equipment; work performed in an office setting working remotely or from a Xylem office free from any disagreeable elements.
- Standard weekly job hours: 40 hours
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.