Under general supervision, performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.
Duties and Responsibilities
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Greets and registers patients in accordance with established policies and procedures.
- Schedules patient appointments within established parameters.
- Performs various duties for effective check-in and check-out of patients.
- Prepares schedules and encounter forms daily
- Processes patient charge and collects copays and deductibles.
- Performs various tasks related to day to day clinical processing
- Enters and/or retrieves data from established computer files.
- Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
- Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
- Researches billing questions and problems for patients with centralized billing service.
- Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
- Complies with all HIPAA rules and regulations.
- Processes mail including scanning and tasking if applicable.
Qualifications
- Minimum Experience:
- 12 months
- Minimum Education:
- Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School); or an equivalence of 12 or more months of medical office experience
- Skills:
- Excellent interpersonal/communications skills
- Knowledge of mental health office operations to include reception, billing and insurance and general office skills
- Computer skills to include typing
Job Types: Part-time, Contract
Pay: $12.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Weekends
COVID-19 considerations:
We are sanitizing all surfaces regularly, do temperature checks, do COVID screening questions, wear protective masks, social distance, and have designated bathrooms for staff and patients.
Ability to Commute/Relocate:
- Rio Rancho, NM 87124 (Required)
Education:
Experience:
- Mental health/medical administrative duties: 1 year (Required)
Language:
License/Certification:
- Driver's License (Required)
Contract Renewal:
Full Time Opportunity:
Work Location:
Company's website:
Work Remotely:
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place