Chase Auto:The Chase Auto business offers consumers car loans and leases through more than 12,000 auto dealerships across the country. Chase Auto is comprised of three businesses: Dealer Services Business that offers retail loans to consumers through Dealers, and provides banking and commercial lending to Dealers; Partnerships Business that offers leases and loans to consumers as a Captive Finance arm of major Auto manufacturers; Direct Auto Business that offers loans directly to consumers through online and bank channels.
Position Overview:
The Auto Customer Experience Product Owner (PO) is responsible for designing and rolling out an integrated Car Buying and Ownership experience in order to improve market and customer share. To support this objective, the PO will manage three Area Products focused on enhancing the following journeys: Engagement experience, Shopping and Financing experience, and an integrated partnership experience.
The PO will be responsible for fulfilling the product strategy and outcomes. The PO is the voice of the customer and in that role, the final authority on product features and product delivery. A PO combines skills from product management and product ownership to run his or her product like a business. The PO is accountable for the product backlog and for the health of the product.
Responsibilities:
- Accountable for the results of the Customer Experience product line, including customer satisfaction, product OKRs, and employee engagement
- Define and own product strategy, vision/direction and roadmap to deliver desired business results
- Primary owner for the understanding of the customer journey within the Customer Experience product organization (including market segmentation, valuation, sales, marketing)
- Understand underlying technology that drives products. This includes ownership for tech assets needed for product development (full view expectation to help drive end-to-end ownership and the assumption of the tech debt that builds up over time based on decision making)
- Use careful analysis of customer needs, competitive landscape, JPMC's capabilities and financials to inform and deliver long-term product strategy and go-to-market plans
- Delivers a long-term strategy to create products based on market valuation, sales and pricing, and customer needs
- Partner with other product owners to create multiple product line strategies for common interests
- Play a pivotal role in relationships between key clients -internal and external
- Build and maintain strong connections to seniors leaders in relevant LOBs (e.g., Consumer business, Partnerships, Dealer Services) and partner on meeting LOB objectives
- Drive morale and excitement across all teams, inclusive of direct and indirect reporting structure (e.g., technology, product, data science, digital, business stakeholders)
- Foster security-first mind-set and ensures the organization's risk and controls frameworks are in place
- Persistently advocate for resources and prioritization across the multiple cross functional teams
Qualifications:
- Extensive experience leading product lines that require complex operational systems and programming and have a major impact on the corporation's profitability
- Proven expertise in driving complex digital experience and strategy
- Proven expertise running P&L/complex business operations
- Understands Auto line of business processes, policies and technology strategy
- Customer obsessed and ability to build compelling and differentiated experiences/product strategy
- Experience managing and executing a product's vision and strategy in a complex matrixed environment as well analyzing and understanding the competitive landscape to refine and develop the product vision and roadmap
- Strong problem solving/analytical skills/strategy and proven experience managing undefined business challenges
- Optimizing environments for teams, removing impediments and managing executive sponsorship to accomplish goals
- Driving the evolution of systems and maintaining state of the art capabilities
- Partnership and Influence
- Leadership, delegation, coaching skills
- Conflict Resolution and Negotiation
- Budget and Finance Management
- Market Segmentation and Valuation
- Respects, values, and promotes diversity and inclusion by managing to the unique capabilities and distinctions of team
- Knowledge and experience executing Agile model (Lean, Agile, etc.)
- Be well-versed on innovation and technology trends across the Auto industry and fintech in general
- Experience managing and driving vendor/3rd party strategy
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans