Lead Medical Receptionist in Internal Medicine Details

Dupage Medical Group - Naperville, IL

Employment Type : Full-Time

SUMMARY:

Manage and oversee the day-to-day operations of the administrative staff. Project an exceptionally enthusiastic, confident and superior professional image that will maintain an environment of professional excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Performs opening and closing duties of the office, following established procedures
  • Demonstrate outstanding customer service while being courteous and attentive to patient needs
  • Coordinate meetings and regular communication updates for the staff
  • Identify training needs within the department and train or assign a staff member to train as needed
  • Provide coaching to staff members as applicable
  • Communicate performance expectations to staff, while encouraging a team environment and high quality of customer service standards
  • Assists patients with challenges/complaints/green sheets/billing
  • Communicate repair and maintenance issues
  • Maintain office inventory levels
  • Analyze coverage needs for schedules, coordinate changes if applicable
  • Participate and contribute to the department meetings
  • Perform various administrative and managerial duties as needed
  • Oversee DMG metrics to ensure alignment with DMG expectations
  • Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution.
  • Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures.
  • May be responsible for performance evaluations as required by Human Resources.
  • Responsible for managing the schedule, time keeping, and payroll if necessary.
  • All other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

  • Motivated individual with excellent interpersonal, communication and customer service skills.
  • Team player with strong customer-service, leadership and supervisory skills.
  • Detail-oriented with strong organizational and administrative skills.
  • Ability to handle multiple priorities and constant deadlines.
  • Self-motivated to work independently with little or no direction.
  • Available to work varied shifts including evenings, weekends and holidays.
  • Must be able to get along with others, be a team player, accept feedback from others and be able to follow work rules.

EDUCATION and / or CERTIFICATION/LICENSURE:

  • High school diploma required
  • Associates or bachelors degree preferred

EXPERIENCE:

  • Two to five years of work experience in a medical practice, customer service, hospitality, or travel industry
  • Experience in marketing or sales is a plus
  • Proficient in Microsoft Office and social media
  • Understanding of Millennium, Image Store and EPIC software is a plus
  • Experienced in staff role and history of good performance

Posted on : 3 years ago