Title: IT Service Desk Support Specialist
Location: Orlando International Airport (MCO), Orlando, FL
Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an exciting recruitment opportunity for an IT Service Desk Support Specialist at Orlando International Airport in Orlando, FL. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:
FLSA Status and Hours: This is a full time, salaried, non-exempt position with great hours: M-F 8:00 AM - 5:00 PM shift. Salary and benefits information will be provided should you be selected for an Interview.
About Us: ServiceTec is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business critical systems across the entire airport infrastructure.
Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.
ServiceTec Culture:
ServiceTec is a people oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.
We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within.
We consistently recognize those employees who go "above and beyond.”
Benefits:
- Excellent healthcare benefits: Medical and Dental
- 401K including an employer match
- Paid time-off and sickness leave
- Paid Military Leave
Position Overview: As an IT Service Desk Support Specialist, you will provide service operation support on-site 40hrs/week and on-call support for the systems at the direction of the local IT Manager. Our organization places a premium on customer service. We are looking for individuals that can be responsive, professional, trustworthy, and deliver performance that enhances our company's reputation each time they interact with the customer.
Responsibilities and Minimum Qualifications: General
- Client Interaction: regularly interact with GOAA customers.
- Performs installation, configuration, relocation and support of the Authority’s computer equipment and workstation software.
- Documentation and Reporting: provides assistance by working in close contact with the vendors and clients. Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format.
- Track all issues. IT Service Desk Support Specialist must carefully track and comment all issues and resolution in detail within Service Now.
- Troubleshoot problems that impacts the IT services. IT Service Desk Support Specialist works to triage or troubleshoot the problem if possible.
- Responsible for the timely completion of assigned incidents and tasks.
- Experience managing, supporting and deploying network infrastructures.
- Ability to diagnose server or network alerts, events or issues.
- Understanding of common information architecture frameworks.
- Good oral and written communication skills.
- Ability to work a flexible schedule.
- Receives user Service Desk calls, documents user’s requests, and provides telephone assistance for troubleshooting, installation and configuration of the Authority’s computers and software.
- Provide first level VoIP and Mobile device support.
- Provide first line support; escalates more complex problems to a second level resource.
- Produce training material as needed.
- Performs other duties as required.
Education, Experience and Certification:
- High School Diploma and four (4) years of relevant experience , or an Associate or higher degree from an accredited college or university in data processing/information systems preferred.
- CompTIA A+ and/or Network+.
- MCP (Microsoft Certified Professional).
- Additional IT certifications that distinguishes skill set on security, Cisco, VMware.
- Must have a valid Driver’s License.
Preferred Experience:
- Knowledge of MS Windows and Windows based software required.
- Thorough knowledge of computer hardware diagnostics and repair required.
- Must possess excellent verbal and written skills.
- Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems.
- Must possess the ability to work in a stressful environment and use professional etiquette when dealing with Authority personnel and outside vendors.
- Experience and proficiency with the following applications and devices: Microsoft Windows 7, Microsoft Windows 10, Microsoft Word, Excel, and PowerPoint, Microsoft Outlook including calendaring, contacts, PST files, rules wizard and delegate rights, Adobe, Smartphone devices, VPN, Network Printers (HP).
- Understanding and working knowledge of TCP/IP and Multicast technologies.
- Working knowledge and understanding of Active Directory.
Personal Attributes:
- Demonstrated interpersonal and communication skills.
- Ability to prioritize and execute tasks on time.
- Self-motivated and self-directed.
- Keen attention to detail.
- Able to work successfully in a collaborative team environment.
- Strong customer service orientation.
- Friendly and personable.
Physical Attributes:
- Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required
- Ability to negotiate security checkpoints and screening x/ray access points without assistance.
- Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment).
- Ability to carry tools, test equipment and replacement equipment (up to 35 lbs), independently and unaided.
- Ability to drive standard vehicles without any requirement for modified controls.
For Immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence.
ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract.
The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.
We are thankful to receive any applications; however, only those selected for an interview will be contacted.
Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.