Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Performs general office duties such as answering calls, making copies, scanning documents, scheduling meetings and coding invoices
- Welcomes new hires and schedules onboarding training sessions with help desk staff and ensures that they have a positive experience.
- Screens calls for the help desk as needed for meetings
- Maintains vendors, general supplies and IT documentation as required.
- Monitors IT “daily jobs” for success/failure and reruns the job or escalates as needed
- Tracks the software licenses and company issued equipment
- Performs month and bi-yearly audits of various systems
- Reviews and codes invoices and routes to proper manager for approval via accounting system.
- Assist with shipping laptops and other computer equipment via overnight mail.
- Manages various systems such as Zoom and TurborBridge and others as assigned.
- Maintains the security of confidential information
- Complies with all company policies and procedures.
- This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.