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Employment Type : Full-Time
Canton, MA Full-time
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW The Intake Coordinator is responsible for assisting new patients in establishing care with a LifeStance provider. Tasks include initial assessment scheduling, collection of necessary demographic and insurance information, handling of referrals and clinical history to properly match a patient to the most appropriate provider. Ideal candidates should be able to quickly learn and adapt to the intake department processes and technology. Technology includes Electronic Health Record (EHR), appointment scheduling, phone, and contact center systems. Page Break RESPONISIBILITIES
o Intake Assessment o Scheduling initial appointment o Obtaining patient clinical historical, demographic, and insurance information o Processing and managing of referral paperwork o Assess patient needs to match patient to an appropriate provider
o Contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior approvals o Communication with patient and provider regarding delays in processing referral or prior authorization o Screen any inquiry calls to schedule potential new patients o Reaching out to patients to initiate new services and complete assessment o Assist caller/patient with any questions regarding new patient appointments or referrals
SKILLS & EXPERIENCE