Employment Type : Full-Time
Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals ¨ Monitors status regularly and adjusts strategies as appropriate Manages the operation of the front office and related areas ¨ Creates the first impression by supervising the door, bell, parking, concierge and front office areas ¨ Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals ¨ Monitors achievement of budget and takes corrective steps as appropriate ¨ Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel ¨ Analyzes business forecasts and schedules accordingly ¨ Ensures front desk handles billing and cash in accordance with hotel’s standards ¨ Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork ¨ Communicates and reinforces the vision for Yes I Can! service to employees ¨ Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis ¨ Uses teamwork to support guests and employees ¨ Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services ¨ Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork Develops and implements strategies and practices which support employee engagement ¨ Recruits and selects qualified candidates ¨ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities ¨ Communicates performance expectations and provides employees with on-going feedback ¨ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Job Type: Full-time Benefits: Schedule: Application Question(s): Education: Experience: Work Location: Work Remotely: