Host/Cashier Details

Host/Cashier

White Lodging - The Otis Hotel Downtown - Austin, TX

Employment Type : Full-Time

Summary:

The Host/Hostess is responsible for friendly and professional service to guests through detailed knowledge of the menu, specials, and hotel amenities. The Host/Hostess also should ensure a guest is satisfied with their entire experience in the restaurant.

Responsibilities

• 
  Greeting guests in a warm and professional manner
• Understand and comply with uniform standards
• Effectively assigning servers to sections
• Utilizing rotational seating standards
• Managing reservations
• Communicating special accommodations to servers and managers
• Maintaining the entryway to the restaurant
• Professionally seating and assigning guests to tables
• Knowledgeable of both food and beverage menu
• Communicating 86’d items and specials
• Effectively entering orders through the POS system
• Verifying payment methods and responsible cash handling methods
• Completing side work duties and cleaning tasks
• Ensuring that quality checks are complete upon departure
• Any other task assigned by management

Other Information

• Creativity
• Integrity
• Organization
• Adaptability
• Likability
• Listening
• Customer Focus
• Team Player
• First Impression
• Persuasion
• Oral Communication
• Energy
• Ambition

• Multitasking
• Customer Service
• Knowledge of daily specials, menu, and 86’d items
• Cash Handling
• Managing payment through POS system
• Cleaning and restocking needed items

• Guest Service Experience Preferred

• Standing and walking for over 6 hours and lifting over 10 lbs. consistently
• Ability to lift up to 25 lbs. occasionally
• Ability to See, Hear, and Speak

Location Code: 1300