Home Care Scheduler Details

Home Instead - Norristown, PA

Employment Type : Full-Time

JOB SUMMARY:

We are looking for a highly organized and effective Home Care Scheduler responsible to coordinate and maintain scheduling for Home Instead clients and staff.

RESPONSIBILITIES

  • Understands and adheres to Home Instead Homecare policies and procedures.
  • Strong verbal and written communication skills.
  • Excellent social skills and ability to collaborate effectively.
  • Analytical, critical thinking, and independent problem-solving skills.
  • Detail-oriented team player with the ability to learn quickly and multi-task in a fast-paced environment.
  • Creates and maintains staff schedules.
  • Schedules client appointments according to caregiver availability.
  • Creates and enters scheduling data.
  • Contacts care providers and clients regarding day-to-day changes.
  • Discerns client services required as outlined in agreements, urgent requests, and care plans.
  • Enters caregivers and client information into the database.
  • Maintains caregiver and client database.
  • Maintains caregiver and client statistics, and reports.
  • Maintains call–in and handles calls.
  • Performs general office duties sorts/distributes mail, provides reception and telephone services.

RESPONSIBILITIES TOWARDS CAREGIVERS AND CLIENTS.

CAREGivers:

  • Update CAREGiver orientation to include information about scheduling blocks.
  • Clearly set expectations on block scheduling during hiring.
  • Update CAREGiver handbook/website, ensure desired hours and availability are updated for each CAREGiver.

Clients:

Inform potential/new clients about shift/weekly minimums during care consultations.

If applicable, determine how to discuss the premium rate for schedule sunder per shift and per week minimums or outside of block scheduling.

Maintain:

Update and maintain CAREGiver availability changes.

Update and maintain desired hours in the “hours wanted weekly” field in the CAREGiver record in ClearCare.

Accountability:

Maintain an environment that is conducive to and supports the implementation and maintenance of block scheduling.

Track metrics:

  • CAREGiver hours report: Are CAREGivers working at or near their desired weekly hours?
  • CAREGiver Utilization: Is your overall utilization rate at 70 - 80%? Talk to your business performance coach to find out your rates from the CAREGiver utilization dashboard.

Develop advance scheduling.

  • Schedule a mandatory CAREGiver meeting to launch advance scheduling.
  • Define advance scheduling.
  • Identify dates and deadlines for submitting changes to availability.
  • Determine how to address policy deviations.
  • Define expectations for CAREGivers and key players.

Job Types: Full-time, Part-time, Contract, Temporary, Internship

Pay: $17.00 - $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Signing bonus

Experience:

  • Medical Receptionists & Patient Registrars: 1 year (Required)
  • Customer service: 1 year (Required)
  • Medical terminology: 1 year (Required)
  • Computer skills: 1 year (Required)

Work Location: Multiple Locations

Posted on : 2 years ago