Help Desk Analyst Details

HTC Global Service.INC - Troy, MI

Employment Type : Full-Time

About the job

We are currently looking for a Service Desk Analyst. We will consider relocation for candidates with exceptional skills.

Responsibilities:

  • High School diploma (Associates Degree in CS/IT Preferred) or equivalent required and 0 to 1 years in a service desk environment
  • Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred
  • Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
  • Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
  • Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
  • Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
  • Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed

Job Types: Full-time, Contract

Pay: $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Education:

  • High school or equivalent (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process

Posted on : 3 years ago