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Employment Type : Full-Time
ASM Global
Job Description
Position: Guest Services Manager
Department: Guest Services
Reports To: Director of Event Services
FLSA Status: Salaried Exempt Summary: ASM, one of the world's largest entertainment companies and operator of the Tucson Arena, Convention Center, Music Hall and Leo Rich Theater in Tucson, Arizona is looking for a Guest Services Manager. The Guest Services Manager oversees and supervises all front of house, guest services, parking staff and event security efforts as they relate to the facility, events, and surrounding grounds. Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
Supervisory Responsibilities:
Responsible for the overall direction, coordination, and evaluation of the Guest Services and Parking departments. Will carry out supervisory responsibilities in accordance with the ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience:
Skills and Abilities:
Computer Skills:
Operate a personal computer using Windows, Word, Excel and other standard office equipment. Certificates, Licenses, Registrations: Possess any appropriate licenses as required by the state. Physical Demands: Position requires step climbing, walking, and sometimes running; may be subject to physical confrontations; indoor and outdoor working conditions.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Recruiter: Brandy Foster ASM - Tucson Convention Center
260 S. Church Ave.
Tucson, AZ 85701 Applicants that need reasonable accommodations to complete the application process may contact 520-837-4759. ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor