Gift and Records Coordinator (Temp) Details

Gift and Records Coordinator (Temp)

University of Michigan - Ann Arbor, MI

Employment Type : Full-Time

Responsibilities*

Operational–Biographical Duties (60%):

• Work with schools, colleges and units across the development community as well as donors, alumni and friends to create and maintain accurate and complete biographical records.
• Create and update biographical records for alumni, donors, and friends of the University through receipt of donations and requests through schools, colleges and units, and various other sources.
• Consolidate duplicate records, decease records and update addresses through research using various online tools and subscriptions.
• Use the online ticketing system to update records by meeting required service level achievement (SLA).
• Review and check data standards for biographical information received from other system interfaces.
• Assist ITS identity management team by verifying and updating records with appropriate Alumni status.

Operational – Gift Duties (20%):

• Verify and submit matching gift claims to participating companies and appropriately upon receipt.
• Generate gift receipts to donors utilizing a web based receipt system.
• Image gift documentation to maintain accurate archiving and provide documentation as requested by schools, colleges and units.

Administrative and Other Duties as Assigned (20%):

• Work with schools, colleges and units across the development community as well as donors, alumni and friends to provide exceptional support and customer service.
• Consistently meet established expectations set by Gift and Records Administration on an on-going basis while maintaining high levels of customer service and accuracy.
• Answer phone calls on the gift helpline while delivering excellent customer service and performing all necessary follow-up which may include collaborating with the appropriate staff and departments to determine the proper course of action.
• Accept gifts from donors over the phone by utilizing the gift processing form system.
• Prepare a variety of letters for donors and alumni of the University.
• Collect, sort, and distribute daily mail which includes evaluating gifts prior to being deposited and processed.
• Perform other duties as assigned.

Bachelor’s degree or equivalent combination of education and experience. Attention to detail and accuracy. Enjoys working in a fast-paced environment. Enjoys challenges and is flexible, adaptable and eager to learn. Ability to work with a variety of customers, including schools, colleges and units across the development community as well as donors, alumni and friends. Ability to handle highly confidential information and to maintain confidentiality regarding gifts and donor records. Proven ability to set priorities, handle multiple tasks, and meet deadlines. Ability to work well with co-workers in a team-oriented environment. Committed to maintaining a professional and positive workplace demeanor. Experience in data entry with minimal error rate. Considerable knowledge of and ability to use advanced business software and computer applications. Ability to utilize a variety of sophisticated information storage and retrieval systems. Excellent customer service orientation and ability to perform the characteristic duties and responsibilities of the position to effectively meet the needs of donors and the U-M community. Past customer service experience. Excellent oral and written communication skills. Extremely reliable attendance. Must be able to work overtime hours as needed.

Desire to learn the mission, goals and objectives of both U-M, as well as those of the Office of University Development and work in ways that help us achieve these. Desire to enhance and improve U-M’s position as an international leader in Development. Knowledge of/or ability to learn best practices in development, fundraising and community service as recommended by related umbrella organizations such as CASE. Volunteer experience in a non-profit setting.

M-F, 8am-5pm (some flexibility with start/end times, must be able to work overtime as needed)

Posiiton starts ASAP, could last upto a year.

3003 S State Street, Ann Arbor, MI 48109 (This is a hybrid position that will be working primarily remote. Hybrid schedule will be worked out with supervisor.)

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.

211985

Gift and Records Coordinator (Temp)

OFFICE MISC (TEMP)

Ann Arbor Campus

Ann Arbor, MI

Full-Time

Temporary

Nonexempt

Vp For Development

Gift Admin

2/09/2022 -

$15.00 - $15.00

General Office/Administrative Support

Temporary Job Opening