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Full Time Member Service Job In ABNB Federal Credit Union At

Full Time Member Service Representative Details

Full Time Member Service Representative

ABNB Federal Credit Union - Virginia Beach, VA

Employment Type : Full-Time

Employee Perks

  • Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)
  • Competitive compensation with opportunities for annual raises and promotions
  • Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina
  • An employee-focused, diverse, and member relationship driven workplace environment

Job Overview

Member Service Representatives provide members and potential members with a full range of Credit Union products and services; while processing financial transactions, explaining services, setting up new accounts and loans, responding to problems, and directing members to the appropriate person.

Major Responsibilities

  • Receive and process as directed members financial transactions to include deposits; withdrawals; loan payments; money orders and transfers.
  • Assist with Branch Office vault opening, closing and balancing procedures
  • Follow all policies and procedures and service the members in a friendly, courteous and professional manner
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/equity loans, overdraft protection and credit card applications
  • Identify opportunities to cross sell products and increase product penetration

Position Requirements

  • High School Diploma or equivalent
  • One to three years of similar or related experience
  • Must be able to operate a PC and related software programs with accuracy and speed
  • Active listening and outstanding interpersonal skills are required to effectively communicate with employees and members both in person and by phone

EOE/AA/M/F/DISABILITY/VET

Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.

Posted on : 4 years ago
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