Employment Type : Full-Time
Responsibilities: - Greet guests an complete check-in process - Input and retrieve information from the computer and PMS system - Confirm guest information, room rate, selection of room, code electronic keys, etc. - Provide information to guests about hotel amenities & local area. - Assist guests with check-out - Ensure rooms and services are correctly accounted and charged. - Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates - Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge. - Use up-selling techniques and promote marketing programs to maximize room occupancy and profit. - Answer and manage phone calls in a timely manner, managing multiple tasks at once. - Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. - Field guest complaints, conduct research, and resolve and negotiate solutions for guests satisfaction. - Receive, retrieve and relay messages and packages to guests. - Other duties as assigned. Requirements: - Front desk experience preferred, but will train the right fit. - Experience with brand is a strong plus. - Highly motivated and self-directed. - Exceptional customer service skills required. - Must possess strong computer skills - Ability to move and occasionally lift up to 20 pounds and stand for extended period of time. - A can-do attitude and heads-on approach - A flexible schedule that allows availability days, nights, holidays and weekends based on the demands of the hotel. Job Types: Full-time, Part-time Pay: $9.50 - $10.50 per hour Schedule: Experience: Work Location: One location