Front Desk Agent Details

Front Desk Agent

Red Roof Miami Airport Hotel - Miami, FL

Employment Type : Full-Time

The Front Desk is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Prepares a summary of cash and credit card activities;

· Post charges to guest accounts that have not been posted

· Checks to see that all charges are assigned to the appropriate departments.

· To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted

· Prints up and files reservations for the next business day.

· Prints out next day’s check out folios after the audit is ran.

· Verifies all account postings and balances.

· Verifies that room rates are correct and posts those rates to guest accounts.

· Tracks room revenues, occupancy percentages, and other front office statistics.

· Prepares a summary of cash, check, and credit card activities.

· Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

· Must have complete knowledge of emergency procedures.

· Balance the day’s charges, making corrections as necessary.

· Performs wake-up calls.

· Run end of day process in property management software (PMS).

· Understand principles of auditing, balancing, and closing out accounts.

· Knows how to operate PMS and other front office equipment's.

· Respond to guest needs, special requests and complaints, alert the manager if needed

· Other duties as required

Job Type: Full-time

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Miami, FL 33134: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location